Vince Santiago Email and Phone Number
Vince Santiago work email
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Vince Santiago personal email
Let's build something great together!I'm a results-oriented sales and operations director with 15+ years of experience, who successfully transitioned from retail to residential remodeling. I thrive on empowering diverse teams to crush sales goals and continuously improve the customer experience.My passion lies in helping people grow, both professionally and personally. I use clear communication (written and verbal) to break down complex concepts for everyone – from associates to corporate teams. Negotiation and financial reporting are also in my wheelhouse.Outside of work, I'm actively involved in the community and a strong believer in building a positive, inclusive workplace culture, even when things get a little messy.Connect with me if you're interested in:-Talking sales strategy-Collaborating on team development initiatives-Tools and Green Bay Packers football -Sharing a laugh (even over virtual coffee!)Looking forward to hearing from you!Selected Accomplishments------------------------------------►2020-2023 Three consecutive record top line sales results YOY. ►2022 Leadership Summit/ Recipient of the “Keys to Success”, High Flyer Award►NPS turnaround with perfect 100% for Q2 and Q3 2022, massive change to customer sentiment through systematic changes to customer communication and expectations in contract pipeline.►Rescued top franchise deal in 2019 with largest operator in US and engineered complete turnaround with margin improvement, achieving #1 ranked loyalty performance at 32% of customers.Leadership Competencies----------------------------------Sales and Operations Management | Budget & Financial Analysis | Negotiation | Service Quality | Data Routing | Marketing & Promotional Strategy | Profit Optimization | Talent Acquisition | Team Building | Construction | Home Renovations *DHS Blue Card*VSI certified Contact me at +17247995224; I am excited to meet you!VincentASantiago5@gmail.com
Feldco Windows, Siding And Doors
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General ManagerFeldco Windows, Siding And Doors Jun 2021 - PresentDes Plaines, Il, UsGeneral Manager accountable for the vision, strategy, and leadership of Feldco’s Sales and Operations for the Madison, WI division. Execute standard operating processes, improvements, develop and maintain operational business plans. Establish goals for sales and profitability, maximize conversion of leads to drive revenue. Manage outside sales representatives, operations team, and interface with customers to exceed expectations. Responsible for recruitment, hiring and training field sales representatives, field technicians and staff. Source subcontracted installation companies, deliver highest quality of customer delight/service.
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Independent Consultant MemberGuidepoint Jan 2020 - Mar 2021New York, Ny, UsFreelance Consulting regarding specialty retail, franchising, health and wellness, and nutritional supplement trends. *Temporary work -
Independent Consultant MemberGlg Jan 2020 - Mar 2021New York, Ny, UsFreelance Consulting regarding specialty retail, franchising, health and wellness, and nutritional supplement trends. *Temporary work -
Vice President Of Operations, FranchiseGnc 2019 - 2019Pittsburgh, Pa, UsDirected operations of 1,000 franchise stores for $450M in sales, $260M in B2B wholesale, generating $54M in EBITDA. Devised and forecasted business plan to stabilize and grow the franchise P&L. Led cross functional leadership strategy of Franchise Association Council. Restructured integrated field team with 23 people in each of 3 divisions, 5 franchise directors at headquarters to manage sales operations, franchise development, real estate, onboarding, communications, wholesale inventory management and B2B sales process, store marketing, merchandising, and compliance. Served on Executive Real Estate Committee, raised $30k for Live Well Foundation. •Led sales process and management strategy to drive top line, margin, and accretive value for franchise owners and operators through 33% higher expo sales than previous year at record of $13.2M in revenue.•Advocated for adaptive changes, drove realignment of markets to customer satisfaction, piloted business process improvement programs that led to improved franchise market development and strongest quarterly results in Quarters 2 and 3 of 2019.•Organized, directed, and presented at the National Franchise Convention Sales Event and Award Banquet in Nashville, Tennessee alongside GNC Chief Executive Officer, Senior Vice President, and renowned guest speaker, Chief Executive of International Franchise Association (IFA). -
Division DirectorGnc 2017 - 2019Pittsburgh, Pa, UsLed executive franchise operations of company’s largest division representing 9 states and $200M franchise system results. Introduced CRM gamification platform to drive field directors’ results and fuel competitiveness. Introduced store visit presentation program for impactful and consistent communications and meeting interactions. •Coached and trained franchise operations field team, ensuring franchise partners grew, developed, and maximized results in respective markets while maintaining consistent customer experience and operational compliance.•Developed scorecard system reporting resource, leading to efficiencies that included office headcount savings.•Produced best key performance indicator results for loyalty program at 28% of franchise customers and 51% increase in loyalty penetration rate, while improving marketing span to drive $200M in revenue, earning #1 ranked sales and productivity position in US.
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Director Of Franchise OperationsGnc 2016 - 2017Pittsburgh, Pa, UsManaged 26 franchise partners representing 45 performance opportunity stores. Directed and aligned operators through training and involvement experiences to critical programs of franchise system.Posted #1 ranked result in new loyalty program and overall sales performance out of 26 markets in US during first-year market turnaround.Transferred 6 franchise stores, facilitating acquisitions for net gains in comp sales +3% and market share of over $1M.
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Director Of Franchise OperationsGnc 2015 - 2016Pittsburgh, Pa, UsManaged 23 franchise partners representing 45 performance opportunity stores. Implemented owner involvement experiences to enable best practice sharing, knowledge building, and greater buy-in to company programs through round table market meetings, manufacturing tours, and team educational training sessions.Drove performance improvement from the worst (26th) to 13th in 6 months by increasing membership results from 7% to 14% of customers, growing ROI.Increased profitability of 3 stores found to be noncompliant with brand standards, replacing existing franchisees and onboarding new investors, resulting in operations turnaround and optimized market mix.
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Regional Sales DirectorGnc 2007 - 2015Pittsburgh, Pa, UsLed revitalization of 28 Chicago market locations with mystery shop program and performance improvement programs. Served on tenured associate committee at our Pittsburgh HQ to collaborate on HR practices, training, recruiting, career development program, and onboard new management to company history and practices.•Led in all areas of store operations, including sales generation, ensuring maximum sales and profit achievement, loss prevention, operations, merchandising, and employee development.•Opened 14 new locations and earned country’s low shrink award in 2014.•Converted 12 franchises into profitable corporate stores through inventory position improvement and operational compliance, generating additional cash flow of $220K.
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Regional Sales DirectorGnc 2004 - 2007Pittsburgh, Pa, UsDirected a 26 store region that generated $11.7 million in 2007; 21st in sales growth out of 103 regions in the most competitive environment.Maintained stores in the highest standard of model-store conditions for perspective investors as the company was successfully sold from Apollo Management to Aries Management and Ontario Teachers Federal in 2007.
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Senior Store Manager, Milwaukee WiGnc 2000 - 2004Pittsburgh, Pa, UsSupervised 7 stores in the greater Milwaukee, WI market. Responsible for sales results, customer service, store conditions, and team building.
Vince Santiago Education Details
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University Of Wisconsin-MadisonGeneral -
Milwaukee Area Technical CollegeGeneral Studies
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Wauwatosa West High SchoolDiploma
Frequently Asked Questions about Vince Santiago
What company does Vince Santiago work for?
Vince Santiago works for Feldco Windows, Siding And Doors
What is Vince Santiago's role at the current company?
Vince Santiago's current role is General Manager at Feldco Windows, Siding, Doors, and Roofing - America’s #1 Window and Door Company.
What is Vince Santiago's email address?
Vince Santiago's email address is vi****@****gnc.com
What schools did Vince Santiago attend?
Vince Santiago attended University Of Wisconsin-Madison, Milwaukee Area Technical College, Wauwatosa West High School.
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