Support the development and delivery of multiple digital transformation projects to transform the current Supply & Fulfillment operations.Utilize business acumen and data analytics to ensure the projects deliver value for customers and stakeholders.Work cross-functionally with other TMNA departments to ensure products align with enterprise strategy.Support operational team members Leverage new technologies to improve analytical capabilities to support operations.

System checksEDI 417 troubleshooting/monitoringDesign and testing

• Designed all routing changes implemented by the customer.• Lead of the routing module, QA contact for all bug fixes and test case write ups/execution.• Troubleshoot/Maintain data (EDI417/410) of Eight Rail vendors and coordinated with the customer to resolve. QA contact for rail UI enhancement and testing.• Troubleshoot/Maintain and report performance metrics for Truck carriers.• Lead of rail/workorder(EDI410) invoicing, audited unresolved invoices that the system could not process. QA contact for rail invoicing and workorder invoicing. Led Requirements gathering for new updates. • Coached/Mentored new hires that joined the Toyota support team.

Process claims that the system cant approve.Answers questions for customers about their warranty.

• Received and cataloged all incoming warranties from eight branches, changed the status in the system (ERP) and prepared the parts for shipment to the warranty vendor• Assisted with inventory management• Managed rebuild inventory • Managed assigned consignment accounts • Oversaw the core part return handling for the field service • Assisted with parts setup in the system