With experience in technical support, customer support, and management, I bring skills in CRM tools, negotiation, leadership, customer service, customer satisfaction, teamwork, communication, troubleshooting, and data entry.Outside of work, I enjoy philosophy, psychology, Muay Thai, travel, art, and animal welfare, which enhance my problem-solving abilities.In my career, I've managed a backlog of 2,000 customer inquiries, provided technical and customer support, expanded into 5 markets, and implemented tools to enhance satisfaction and revenue.I've resolved customer complaints up to $500, demonstrating my commitment to service. I adapt to challenges and evolving business needs.Beyond work, I pursue interests in philosophy, psychology, art, Muay Thai, and travel for personal growth.I value teamwork and leadership. My leadership emphasizes clear communication and respect. I'm prepared to support and guide team members.Skills:Technical SupportCustomer SupportCustomer ServiceCustomer SatisfactionTeamworkCommunicationTroubleshootingTeam LeadershipData EntrySocial MediaLeadershipService DeskTroubleshootingInformation TechnologyAdaptabilityOrganizational SkillsFor inquiries, contact me at vincetrrs@yahoo.com. I'm ready to contribute to your team.
-
Technical Support Specialist : New And Existing ProductsAventon Feb 2023 - Jun 2024Remote• Directed daily call inquiries and maintained 80+ ticket queue, resolving issues within 1-3 touch points to achieve 90% customer satisfaction and uphold company service excellence and customer experience.• Provided technical support, influencing 1-4 knowledge and technical training sessions weekly to enhance industry expertise and team leadership.• Engaged with 500+ customers and prospects monthly through personalized outreach campaigns, resulting in an increase in customer retention and growth in revenue and customer experience.• Collaborated across 1-3 departments to enforce operational excellence, drive strategic changes, and deliver comprehensive training assistance to new employees; pivotal in fostering a united and empowering team culture, technical support, and team leadership. -
Customer Service ManagerOnyx Motorbikes Oct 2021 - Apr 2022El Segundo, California, United States•Streamlined and resolved a backlog of over 2000 customer service inquiry tickets, ensuring timely resolutions for existing, past, and potential customers, enhancing customer experience and leading to a rise in customer satisfaction ratings.• Provided technical support, led market research initiatives, and partnership negotiations to expand company presence into 5+ international markets, boosting global sales revenue and market penetration.• Spearheaded the adoption of communication tools such as Salesforce and Zendesk across all departments, enhancing technical support and team leadership and yielding an uptick in cross-department collaboration.• Spearheaded the development and rollout of customer service benchmarks across 5 departments, emphasizing customer experience and team leadership.• Executed end-to-end handling of customer escalations and complaints up to $500 in value, focusing on customer experience and technical support. -
Customer Care Agent: Existing And New ClientsEvercast Aug 2020 - Apr 2021Phoenix, Arizona, United States• Managed and streamlined 20+ incoming inquiries across CRM, email, and calls, optimizing responses for quicker resolutions and elevating customer experience and engagement metrics.• Implemented a prioritization system for inquiries, resulting in reduced response time and enhanced customer retention rates through technical support and team leadership.• Led material reviews with high-profile clients Disney, Marvel Studios, Netflix, and DreamWorks Pictures; evaluated and fine-tuned 30+ projects, ensuring exceptional quality and surpassing client expectations while focusing on customer experience and technical support.• Recommended process changes as a team, contributing to the company's Engineering Emmy, showcasing strong team leadership and technical support.• Enhanced the company database by integrating AI-driven data enrichment tools, reducing issue resolution time and boosting customer satisfaction through technical support and team leadership. -
Account Manager : RegionalCogent Communications Nov 2019 - Jul 2020Tempe, Arizona•Championed a sales campaign, resulting in the successful cultivation of a new book of business that generated over $20k in monthly revenue, exceeding targets and bolstering the company's financial performance.• Conducted outreach to 20+ potential clients daily across 1-3 locations nationally, resulting in a significant increase in new revenue generation. -
Account Manager - GoogleTtec May 2019 - Sep 2019Tempe, Arizona•Manage $3 million book of business as a member of Google project.•Manage Agency Clients' (with 1-5+ locations) Google Ads campaigns.•Incorporate internal Google software (Green tea, ICS) to drive Agency clients' success.•Review client software and OS changes before implementation.•Review software and OS incorporated by client, create an optimization strategy, and implement changes to drive toward agreed-upon goals.•Foster bonds with Agency clients and maintain the relationship over time. -
Account Executive : Regional AccountsYelp Feb 2018 - Feb 2019Scottsdale, Arizona• Reached Account Executive (AE) position (from associate AE position) in 2 months compared to the typical 3-4 months.• Awarded for exemplary performance coming out of training.• Maintain a rolling average of $20K+.• Identify unique marketing needs of potential clients and present multiple strategies.• Provide clients with an analysis of their local market as it relates to their industry.• Work cooperatively with team members to meet sales goals.• Awarded for exemplary performance coming out of training. -
Compliance AnalystAml Rightsource Jan 2017 - Dec 2017Phoenix, Arizona• Effectively comprehends the client’s unique needs, and then tailors compliance programs to meet high-level objectives• Collaborates cross-functionally with team members to ensure efficient and detail-oriented communication to the customer• Works proactively with complex data sources and analytical tools to service the client’s account, monitoring for discrepancies in financial activity or account behavior• Provides in-depth reporting to the client, informing their accounts’ behavior and providing strategic recommendations to improve processes in the future
Vincent Torres Education Details
-
Political Science And Government
Frequently Asked Questions about Vincent Torres
What is Vincent Torres's role at the current company?
Vincent Torres's current role is Experienced Professional with Expertise in Customer Service, Technical Support, and Management, Committed to Continuous Improvement and Making a Positive Impact.
What schools did Vincent Torres attend?
Vincent Torres attended Arizona State University.
Not the Vincent Torres you were looking for?
-
-
Vincent Torres
San Francisco Bay Area -
Vincent Torres
Senior Director, Uc And Wifi Infrastructure (Engineering And Operations) At ParamountLos Angeles Metropolitan Area10viacomcbs.com, gmail.com, yahoo.com, xerox.com, gmail.com, aol.com, yahoo.com, aol.com, gmail.com, paramount.com1 (323) 9XXXXXXX
-
Vincent Torres
Results-Driven Finance Major At The University Of South Florida | Former Usaf Staff SergeantSt Petersburg, Fl -
1yahoo.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial