Responsible for obtaining and maintaining long term key customers by comprehending their requirements.Identify needs and requirements to promote company’s solutions and achieve mutual satisfaction.Contribute in sustaining and growing business to achieve long-term success.Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Serve as the link of communication between key customers and internal teams.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Coordinated sales forecasting, planning, strategized networking with major customer's inventory management processes (VMI); collaborated closely with internal and external stakeholders very often.1. Strengthened and established ways in tackling daily operational issues and spikes in manufacturing services.2. Improved process efficiency and delivery issues, resulted a proven 2 years consecutively of 100% on time in full (OTIF) and increased level of customer satisfaction and experience. 3. Achieved strong consistency concepts of order management handling process.4. Involved in qualitative sales analysis technique and inspiring, gain experience in leading a team.5. Conducted daily operations reviews on plans with several of departmental head and updates.

Experienced in servicing and account management. Participated actively in 5S and SHE/Kaizen activities. Accustomed to frequent changes operationally. Successfully handled customers supply chain activities across the region.1. Building close rapport and maintain customers loyalty and assisting in generating sales budgets and monitor progress of actual versus budget, assisting the department manager to implement new processes and business enhancement projects that drive incremental value to the organization. 2. Maintaining high level of customer service and to monitor and assess unit yields. Continuously promote and provide values added services to valuable customer by demonstrate proactive, take initiative on every step with creative thinking to give better solution to customer. Work alongside with stakeholders and engagement, embarking with organization skills. 3. Involving actively in supply chain activities with export customers, arranging for sea shipment and air shipment in deliveries whole Asia Pacific, working together with forwarders on the deliveries timeline, oversight shipping documents concisely, i.e, packing list, invoice, Bill of Lading (BL), airway bill (AWB), FORM D, Certificate of Origin (COO). Develop and improve interface mechanisms between logistic and customer service, and handling shipping incoterms objectively.