Vincent Bizzarri Email and Phone Number

Missions • Sourcing / Interviews / Candidate preparation / Client presentation• IT Support N1/N2: Windows 10, Office 365, Office 2016, Dos scripting, DNS, TCP/IP • LinkedIn Account Management / IT internal training / Office Management

Missions• Sourced IT profiles on internal databases and job boards : Network/System/Production Engineers, Infrastructure/Security Architects, BI Analyst, Big Data Expert, Java/C# .NET/PHP/C++/JavaScript Developers etc. • Scheduled appointed candidates for reception and lead individual and group interviews• Organized administrative tasks and record keeping in order to update the database • Wrote ads and deployed job offers on both external and internal back offices• Managed and integrated new internship recruits• IT Support N2: Windows 7, MS Office 2013

Missions• Successfully managed a team of 9 customer support representatives• Increased the customer service international activity range by recruiting new agents through the years• Covered customer’s queries in 6 languages on technical, business and IT queries • Scheduled and monitored the customer service activity: workload, on-call duty, extra hours, day-off• Served as an HR interface on regular agent queries with the payroll/HR assistant.• Created and updated FAQ / Knowledge bases and developed KPIs for quality control and to monitor the customer support productivity and key recurring issues for detection and anticipation• Activation key management: Securom, Starforce, Tages, Solidshield, Astragon • Worked with video gaming publishers : Eidos, SquareEnix, SEGA, THQ, Activision, Focus, Cyanide etc.• Online payment accounts management: PayPal US and Europe, BIBIT WorldPay, Envoy, HiPay• Fraud Risk Management: identification, assessment, documentation and determination of adequate controls (hazard mapping)• Successfully trained and managed offshore teams activities in the USA, Poland and Tunisia.• Developed and implemented policies, procedures and process initiatives to improve retention rates and increase customer satisfaction

Missions for Pfizer and MMA • Internal IT support and technical assistance (on site)• Level 1 and 2 incident Management by phone and proximity interventions• Resolution of incidents with remote control (PC Anywhere)• Interventions on software and business applications: office software, AS400/Mainframe and SIGMA• Diagnostics and mastering workstations via Ghost• Troubleshooting and material replacements: Microsoft Office and printer related issues

Mission for IBM• IT support and external technical assistance for nomad VIP by email and phone • Creation of intervention tickets via DP Umbrella, e -ESM , Peregrin• Client Procedures forwarding (Pierre Fabre, Aventis, Bank WORMS, Philips, Geodis)• Intervention and replication on Lotus Notes apps, restore .dbx files on Outlook Express / Exchange