Test and monitor any video service's true Quality of Experience, on any real devices and on any network in the World through a non-intrusive end-user testing.• Lead the Professional Services and Operations team to secure successful delivery of Witbe Monitoring and QA Automation projects within client's budget and timeline for US & LATAM region• Manage monitoring and automation projects including planification, risk and issue management as well as problem solving to ensure customer's satisfaction• Streamline operational processes to increase efficiency• Guide client engagements start-to-finish from deployment through tuning to run phases• Guarantee alignment of implementation to customer needs to deliver the best value• Identify procedural changes required to achieve optimum performance and collaboration• Report on project performance and activity to set and meet expectations

Main responsabilities :* Reception, treatment and follow-up of customers' requests* Acting as the Witbe expert and lead architect* Assisting the sales representative on all technical aspects of the solution* Management and execution of Proof of Concepts* Technical presentation to customers* Customer trainings

In charge of managing FTTx Outside Plan Network Design project for a major operator in Middle East including work plan, risk, issues, project change orders, civil works, surveys, sub-contractor management, KPIs, reporting, CAPEX/OPEX, …• Team leader,• FTTH ODN design networks (High Level Design and Low Level Design),• FTTH design optimization and validation.• Ericsson/Telcordia GIS Network Engineer tool (ESRI based).

• Coordinated fixed access network planning and design of FTTx/GPON Networks for Total Play Services (walkout, digitalization, OSP design).• Established a tests and homologation laboratory for access network to reproduce and to resolve network issues reducing call center calls, network Operation & Maintenance cost and churn.• Network capacity forecast enhancing customer experience as well as improving network quality & availability.

Senior Product Manager for Fixed Access Networks (DSL, GPON)Central America & Carrabean• Worked as Product Manager in Network Technical Sales Department, responsible for fixed access network solutions IPDSLAM, GPON, MSAN, including branding and Marketing in Mexico, Central America and Caribbean,• Worked directly with customers explaining and promoting fixed access solutions based on their requirement,• Participated to RFx, preparing technical solutions and economical proposals,• Organized with customers technical workshops to present solutions, products and evolution,

• Technical experience involved in studies to support Orange Business Units in France and in Europe through clear guidance on network optimization and evolution to remain competitive and innovative on their respective market leveraging on Multi Play services.• Led the definition and enforcement at Orange Group Level, through Skill Centre Structure (Technical and Operational skill centers), of access nodes equipment technical policy, its evolution towards Multi-Service Access Nodes and arrival of new technologies to generate savings on network CAPEX and OPEX• Managed project to introduce efficiently GPON/FTTx networks in Orange Group, including architecture guidelines definition with its tests and validation, prepared project plan and budget, coordinated appropriate allocation of resources with business units and achieved the project objectives,• Carried out technical-economical study on innovative solutions aiming at improving technical and economical Orange Group performance according to market evolution, new technology emergence, economical and regulatory constraints achieving the launch of Local Loop Unbundled architecture for more than 650 sites in Orange Group footprint in Europe.