Provides on-site client support for HT-JCoE, including coordination with customer representatives regarding operational technical requirements, providing individual and small group consultations on the use of commercial-off-the-shelf (COTS) hardware, applications, situational awareness tools, and tactical communications systems. Facilitates client training events through technical analysis and reporting to supplement technical training objectives.

Implemented modernization, upgrades, re-calibration, and modifications of technologies for deployed DHS and CBP border surveillance sensor towers and secure communications systems.

Tested, configured, and upgraded hardware and software for commercial cellular, electronics, and high-density business communications systems. Prepared developmental tests and evaluation plans based on approved procedures.

Served as a Human Intelligence Collection Team Leader, Advanced Individual Training Instructor, Senior Cryptologic Linguist, Cryptologic Support Team Leader, Signals Intelligence Analyst, and Intelligence Oversight Officer.

Completed on-site installations, repairs, maintenance, and tests of residential subscribers’ digital cable, internet, and phone (VoIP). Ensured proper task management so that all work progressed according to schedule; utilized field automated systems to track and document the progress of work.

Served as a team leader and SATCOM systems operator/maintainer at the US European Command. Operated, maintained, troubleshoot, and repaired critical command and control earth terminal equipment including digital and legacy communications systems.