Distribute projects to Quote Team members for cost estimation. Provide technical and strategic assistance to team members in the form of meetings, tutorials, and demonstrations. Maintain vital customer relationships with purchasing managers. Organize daily Customer Service / Quote Team meetings to discuss issues, changes, and strategies. Coordinate with various departments (production, shipping, and sales) to formulate a daily production schedule. Train coworkers to utilize the company enterprise resource platform (ERP) software (Acumatica and Paladin). Designed and implemented the infrastructure to support a Customer Service / Quote Team that includes setting up department emails, defining team member duties, and creating SOP literature.

Organized daily production schedule meetings with Customer service reps, salesmen and production managers. Created several Excel tools to simplify tasks critical for quote estimation and production schedule reports. Maintain vital customer relationships with purchasing managers, and routinely traveled to customer facilities to follow up on product performance. Trained coworkers to utilize the company ERP software. Programmed an HTML/JavaScript application to accurately estimate waste based on preliminary client drawings and machine specifications.

Prepared thousands of industry-precision drawings for client verification of cutting die layout and design. Created thousands of cutting die designs using CimPACK CAD software for industry-precision manufacturing. Designed and manufactured corrugated samples and full-scale mylar drawings for clients using the Esko Kongsberg XP Cutting Table. Maintain a project database and client specification database to maximize quality and efficiency. CAD software for industry-precision manufacturing. Designed and manufactured corrugated samples and full-scale mylar drawings for clients using the Esko Kongsberg XP Cutting Table. Maintain a project database and client specification database to maximize quality and efficiency.

Illustration editor for two editions of the book, Principles of Human Joint Replacement: Design & Clinical Application (Springer, 2011 & 2015), in accordance with medical publication specifications. Collaborated with surgeons, engineers, and marketing personnel to design informative and instructional media including digital presentations, posters, brochures, pamphlets, and other promotional literature for print and digital distribution. Designed, coordinated, directed, animated, and edited several full-length 3D-animated videos of surgical procedures illustrating total knee replacement through orthopedic implantation. Assisted in 3D modeling and 3D printing of patient CT scan files using Mimics CAD software, and the Da Vinci 3D Printer.