Vincent C. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

• Leading and driving a store team to achieve predetermined sales targets and ensure of high customer service standards at all time• Coordinate with the Brand Manager, Store Manager, VCM (Visual Coordinate Merchandiser) for sales strategies implementation• Ensure that the store image is following the company standards and also adapt to the local customers’ needs• Assist the Store Manager on daily operations efficiently and effectively for brand image• Maintain good customer service in fast-paced shopping environment• Ensure products are correctly replenished, merchandised and displayed based on VM guidelines• Monitor customer service provided by the associates fits the company standards• Solve store operational problems including customer complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction• Collect valuable information from customers to share with the Brand Manager or Retail Manager• Support Section Managers in organizing store personnel, assigning duties, motivation, follow up and conflict solving• Coach different store levels of staff on career development plan, customer excellence, operational efficiency and productivity• Prepare sales analysis and support to general administrative work, e.g. roster, weekly and monthly sales report• Handle section resources in an efficient way, reaching the highest sales objectives with the lowest cost

Kuala Lumpur, Malaysia

-Provide leadership that drives total store results with specific ownership of merchandise flow and visual merchandising processes. -Develop and execute short term action plans and long term strategies. -Support growth in sales and improvement in customer service and ensure maximum productivity, profitability and compliance with the company policies and procedures. -Focus on delivering highly satisfying customer experiences. -Lead and assist with processing and prioritizing of merchandise receipts. -Serve on Sales Leadership Team and responsible for total store results. -Support Category Managers, Category Supervisors in Brand Guide planning, development and execution of visual merchandising and sell down strategies. -Ensure compelling visual merchandising presentation standards are achieved and maintained. -Leverages tools and reports to ensure the sales floor is complete and abundant with all styles, designs, colors and sizes. -Ensure back room and under stock is organized to standard and processes are followed to enable efficient product flow.-Develop strategy to optimize use of all non-sales space including back room, associate areas and off-site storage.-Support optimization of labor schedule by ensuring appropriate associate skills and availability. -Maximize sales potential by spending 50% of time on sales floor. -Demonstrate excellent customer sales lead (CSL) behaviors 4-6 segments per week. -Conducts CSL and associate observations and provide coaching and feedback. -Gain business insight and create SMART action plan that improve execution and result.-Support development and implementation of store strategy to reduce shrink.-Own talent management life-cycle of direct reports including on-boarding, assessment, retention, career development, succession planning and recognition. -Partner with direct manager to establish clear performance goals and objectives for direct reports.-Understands and demonstrates Limited Brands values.

Kuala Lumpur (Flagship Store)

-Manage and motivate the team to achieve sales target and ensure efficiency.-Execute sales campaigns and drive the initiative to achieve store KPI.-Analyze weekly sales figures and interpret data for future sales planning. -Involve staffing matters such as, recruitment potential staff and performance reviews. -Lead the training and development for new and current staff. -Ensure strict compliance to H&M values. -Resolve premise safety and security issues.-Tour and monitor the selling floor regularly to ensure staff compliance.-Attend and respond effectively to customer complaints and comments and resolving in timely manner. -Collaborate with visual team on the deparment’s presentation.

City Square, Johor Bahru

-Manage and motivate the team to achieve sales target and ensure efficiency.-Execute sales campaigns and drive the initiative to achieve store KPI.-Analyze weekly sales figures and interpret data for future sales planning. -Involve staffing matters such as, recruitment potential staff and performance reviews. -Lead the training and development for new and current staff. -Ensure strict compliance to H&M values. -Resolve premise safety and security issues.-Tour and monitor the selling floor regularly to ensure staff compliance.-Attend and respond effectively to customer complaints and comments and resolving in timely manner. -Collaborate with visual team on the deparment’s presentation.

Malacca, Malaysia

-Provides and ensures direct and indirect service in the store.-Applies store logistics procedures. -Handles customers complaints.-Coping with high workload.-Follow up new activities and campaigns. -Integrations of new garments/stocks.-Tidying the department. -Follow and apply the procedures. -Organises and plans the department according to business needs.-Interacting with people.

Melaka

-Provide excellent customer service experience while making a quality hand-crafted beverages.-Implement standard operational guidelines in routine job to adhere strict compliance of Starbucks value.-Practice good handling of cash register to ensure smooth end of day closing.