XENTRY Solutions is the first point of contact for delivering worldwide support to external entities that use Daimler Diagnosis equipement and software. The supported entities consist of the Mercedes-Benz retail organisations, local headquarters, internal and external customers (B2B).Tasks and Responsabilities:- Resolve incoming support requests, incidents and problems in the required languages (French, Spanish, English).- Resolve Diagnosis hardware, software, flashing and user issues.- Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system).- Proactively and continuously monitor workload to ensure timely investigation and response to support requests.

Business Project Manager – NATO centre (TLP - Tactical Leadership Programme) – for the company UCALSA-COPRISER, Albacete, Spain.In a multilingual and multicultural environment, with customers from more than 10 different nationalities, the Business Project Manager manages the civilian business of a NATO training centre (TLP) with more than 500 pax. capacity, managing up to 60 employees:- Development, implementation, coordination and supervision (in a continuous improvement policy) of all support services at the TLP. Including maintenance of facilities, food supply, catering and cleaning services, accommodation (billeting), administration, IT and graphic support.- Strategy, account and budget management: annual budget/income planning and management. Cost management: manpower, raw materials, equipment, supplies, and other general costs.- Major performance improvements in productivity whilst driving down costs and successive manpower reductions. Respecting quality and timing overruns at all the times.- Leading continuous improvement teams to deliver tangible results and to improve organizational culture – reactive to proactive–.