Tier 1 It Service Desk
Current• Overseeing the configuration and administration of enterprise mobile device deployments with utmost precision and expertise• Providing exceptional technical support to end-users, addressing hardware, software, and network-related issues promptly and professionally• Participated in hardware and software inventory management, tracking assets, and ensuring proper disposal or recycling in compliance with environmental regulations• Providing first-line support to end-users, efficiently resolving technical issues, and offering first call resolutions to maintain seamless IT operations• Conducting preliminary investigations of security incidents, identifying potential cyber threats, and escalating high-priority issues to the information security team-Conducting regular security awareness training sessions for end-users, promoting a culture of cybersecurity awareness and adherence to best practices• Providing guidance to end-users on cybersecurity best practices, including password management and data protection• Upholding strict confidentiality and professionalism in handling sensitive information and issues reported by end-users
