Vincent Cannella Email & Phone Number

Conroe, Tx, Us

Houston, Texas, United States

As the Success & Development Manager at Pallet Rack Systems, I uniquely combine the responsibilities of a Customer Relationship Manager with those of a Business Development Manager. In this capacity, I bridge gaps between our sales team and customers to ensure the highest quality of service while building stronger, long-lasting relationships. My role involves:• Customer Success Management: I oversee and enhance the customer journey, ensuring that our clients receive exceptional support and tailored services. This includes regular follow-ups, addressing concerns, and driving continuous improvement to exceed customer expectations.• Business Development: I identify growth opportunities, develop strategies to expand our market presence, and collaborate closely with the sales and marketing teams to drive revenue growth. My focus is on fostering long-term partnerships and exploring new avenues for business expansion.• Operations Oversight: I contribute to the operational efficiency of our company by refining processes, implementing best practices, and ensuring that our teams are aligned with our business goals.• Strategic Planning: I play a key role in shaping the strategic direction of Pallet Rack Systems by analyzing market trends, evaluating the competitive landscape, and proposing initiatives that align with our long-term objectives.My goal is to drive success from both a customer and business perspective, ensuring that Pallet Rack Systems continues to be a leader in the warehouse racking and material handling industry.

Conroe, Texas, United States

- Managed all aspects of online orders and product inventory on the company website, including updating product listings, monitoring quantities, fulfilling orders promptly, and initiating reorders to replenish stock levels.- Oversaw the acquisition and logistics of raw goods and products, including sourcing suppliers, negotiating contracts, and coordinating shipments to ensure timely delivery and optimal inventory levels.- Designed and executed digital marketing content to enhance brand visibility and drive sales, including creating engaging social media posts, designing eye-catching flyers, and crafting attractive product labels.- Played a key role in product Research and Development initiatives, collaborating with the team to introduce new products and flavors to the market, ensuring alignment with customer preferences and market trends.- Provided exceptional customer service, managing customer inquiries, addressing concerns, and resolving issues promptly to maintain high levels of customer satisfaction.- Implemented strategies to manage customer expectations effectively, ensuring timely delivery of orders and providing accurate product information.

- Established processes for managing projects by creating and developing a Project Tracker. These practices lead to a drastic improvement in the Central Gulf Coast Market to the point where I was promoted to manage and oversee the Central Texas Market in 6 months. My Project Tracker has since been distributed companywide for use in all markets to help streamline the processes in the company.- Responsible for managing projects from time of award until handing off to Accounting, including Purchase Order Requests, Scoping for materials, and tracking of milestones from Pre to Post Construction.- Report schedules and establish timeframes to the client in order for them to hit their target project goals.- Scheduled and maintained projects timelines by tracking crews daily progress, through detailed status updates.- Ensured that all project related documentation, materials, and site accesses have been acquired prior to the start of a new project.

Greater Houston Area

- Educated clients on the financial and environmental impact professional washing has on a home or business.- Responsible for estimating, scheduling and executing projects.- Worked directly with clients to address their needs as well as explain in detail what each service includes.- Handled all marketing and operational expenses to provide a steady pipeline of work as well as staying within budget to ensure best service possible to clients.

- Assisted Project Managers in gathering pricing and availability for material and specialty vendors to assist with development of quote.- Continually updated company’s business systems [Salesforce/Basecamp] to reflect accurate and timely information (pipeline hold-up, material/vendor follow-up,etc.)- Completed accurate and timely job costing of material and labor in Salesforce throughout the project lifespan in real time.- Functioned as the primary administrator for all labor as well as procures and manage equipment requirements (dumpsters, storage, refrigerated trucks, equipment removal or disposal, off-site parking, landlord/security etc.)- Managed a steady flow of projects for internal and subcontracted crew from the To Be Scheduled pipeline to ensure that a forecasted schedule of a minimum on 2 weeks is maintained.- Ensured projects were updated and included required items (Substantial Completion Form [SCF], final update), to progress through and send to Accounting to invoice the Client- Assisted the Operations Team with creating, updating, and administrating Ops Reports and KPIs on a weekly, monthly, quarterly, and yearly basis.- Responsible for collaborating with Operations Management team to develop and maintain an efficient Scheduling systems/processes utilizing Salesforce- Spearheaded the development of an efficient Product Inventory system utilizing Salesforce that could be maintained by remote team members which provided an accurate view of multi-location warehouse inventories for the Operations Management team.

- Responsible for visiting potential project locations; coordinating with location representative; preparing and submitting estimates/bids via internal and client third-party service platforms.- Plan and develop key project objectives, set performance requirements, and ensured optimal quality of all projects, while working with the Project Coordinator and Scheduling Manager to bring about optimum utilization of resources; labor, materials and equipment, and ensures their procurement at most cost-effective terms.- Daily syncs with Project Team for project completion percentage and collaborate on Daily Updates, providing guidance to Field Technicians on remaining projects for the current week.- Create high value business relationships with a broad range of FMs and Concept Managers, effectively sharing the companies value proposition; specifically, Multisite Project Management and Constant Communication with all of them.- Perform Quality Evaluations with guidance from Senior Project Manager each month ensuring on-site Technicians are following company policies as well as safety checks [equipment and vehicles] are bring completed for self and managed labor.- Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.

Houston, Texas Area

- Responsible for training the Project Coordinators in the Houston Market to provide them with the tools and knowledge to succeed.- Delegated responsibilities and establish goals for the Project Coordinators to hit in order to maintain market health and provide a clear view from the ground level.- Oversaw the scheduling of project pipeline for internal and general contracted crews- Forecasted the markets monthly and quarterly finances for all AT&T and T-Mobile programs. - Managed the markets budget in order to hit or exceed the forecasted numbers, by maximizing profitability, minimizing cost on all projects, reducing market overhead, etc.

South Texas Market

Ground Services consists of raw land new site builds, civil construction, and small cell builds.- Coordinated, scheduled, and maintained projects by tracking crews daily progress, through detailed status updates.- Responsible for negotiating project pricing based on cost and margin analysis to maintain a healthy profit margin.- Managed the budgets of individual projects by tracking profitability and cost throughout the project. - Generated Purchase Orders as well as ensure any additional Work Authorizations have been secured.- Responsible for acquiring, extending, and closing electrical permits, as well verifying all other permits were valid for construction.- Ensured that all project related documentation, materials, and site accesses have been acquired prior to the start of a new project.

Houston, Texas

Tower Service - Coordinated, scheduled, and maintained projects by tracking crews daily progress, through detailed status updates- Responsible for negotiating project pricing based on cost and margin analysis to maintain a healthy profit margin- Managed the budgets of individual projects by tracking profitability and cost throughout the project. - Generated Purchase Orders as well as ensure any additional Work Authorizations have been secured- Ensured that all project related documentation, materials, and site accesses have been acquired prior to the start of a new project

Houston, Texas

- Manage an installation crew to ensure the completion in a timely manner- Read and follow job plans in order to meet company standards, OSHA regulations, and customer’s expectations- Responsible for quoting material, managing customer orders, and scheduling delivery of goods.- Produce and maintain monthly records of quoted jobs as well as provide monthly sales numbers.- Assist customers with questions or comments on their quoted and/or awarded projects via phone calls and in person conversations.

Houston, Texas, United States

- Worked directly with customers to design entrances, handrail, and structural systems, as a part of the Envision department.- Created estimates, generated purchase orders, ordered materials, assembled the product, and prepped for shipping on all orders.- Actively resolved the customers issues with damaged product, timelines, etc.

Houston, Texas

- Create mechanical 3-D design documents of parts, assemblies, and finished products.- Layout fabrication drawings for construction and assembling of internals for natural gas separators.- Responsible for supply chain management, such as gather quotes and negotiate pricing on raw materials, purchasing all materials needed for projects, and tracking inventory.- Review process schedules/production orders to make decisions concerning work procedures, duty assignments, inventory requirements, and budgetary limitations.- Implemented production tracking/quality control systems, quality control, and maintenance to detect production problems.- Organize and manage customer projects to ensure accuracy of orders and project timelines.- Create installation and operation manuals for products to provide to customers.- Position, weld, and bolt parts to form complete units, following drawing and layout specifications, and using jigs, welders, and various hand tools.- Responsible for drafting and filing all customer Letter of Credit banking documentation.

Houston, Texas

- Plan and prepare promotional material to increase sales of products or services, working with customers, company officials, and the sales department.- Set up and inspect equipment for live broadcasts to ensure everything was ready for the scheduled air time.- Created the design of promotional materials for multiple special events

Graham, Texas

- Created lay out and design of the business website- Designed full spread newspaper and magazine advertisements- Wrote content for brochures, pamphlets, and flier for promotional purposes- Created a complete year long marketing campaign to generate business awareness as well as targeting new clientele

Lubbock, Texas, United States

- Sales team specializing in material handling and storage systems tailored to short-term oilfield service demands and the local agricultural industry.- My focus centered on promoting top products such as pallet racking and cantilever racking, ensuring they met the specific needs of our diverse clientele.- I successfully identified opportunities, cultivated key relationships, and delivered tailored solutions that enhanced operational efficiency and client satisfaction.