Vincent Carlozzi Email & Phone Number

Wickliffe, Oh, Us

Wickliffe, Oh, Us

Mentor, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio, United States

- Responsible for traveling within eastern United States for coordinating and installing IT equipment throughout various phases of the construction lifecycle - Worked alongside regional project manager to ensure projects from development throughout construction ran smoothly, and had technical requirements met- Responsibilities included: 1) Setup of construction and leasing offices - Used trailers, rental units, or storefronts for temporary work locations throughout project duration. This included installation of workstations (monitors, docks, speakers, etc.), TV's, networking equipment including cellular modems or coordinating with ISP's, routers, switches, access points, etc. 2) Site walks - Walked projects in construction to ensure low voltage cabling in place for IT requirements such as desk locations, access point drops, TV locations, tele-entry locations, and interconnecting closets across multiple buildings for distributing network as required for cameras, access control, etc. 3) Installation of IT equipment - At the conclusion of the construction phase, within building amenity spaces I would be responsible for coordinating or physically installing employee workstations, network equipment, TVs, speakers, cameras, etc. 4) Advanced internal support - Cameras, access control, Control4 automation systems, building networks, and conference rooms.5) Corporate office support - Supported and helped manage advanced Crestron Teams rooms, Yealink Teams rooms, Control4 music/TV/lighting system, cameras, EcoBee IP thermostats, access control, etc. 6) Account management - Managed Control4, camera, security systems, door access, and other accounts within the organization.

Cleveland, Ohio, United States

- Promoted from IT Help Desk Technician after 9 months - Responsible for support of computer hardware, software, networks, thin clients, user accounts and more in 1000+ user environment- Managed technical needs of incoming new hires with things like machine imaging, software installations, equipment coordination, Active Directory profile management, network drive creation, adding to regional copiers through web GUI's, Teams Voice number assignment, and more- Assisted in many projects such as Teams Voice implementation, organization wide router replacements, software deployments, hardware replacement cycles, and more - Worked in Web Help Desk ITSM platform for managing technical requests and incidents, and tracked IT assets as well. Consistently closed the most tickets compared to all other technicians monthly - Supported equipment such as Lenovo laptops and desktops, MacBook's, NComputing thin clients, IGEL thin clients, Crestron Teams Rooms, Yealink Teams phones, Cisco phones, Aruba routers and access points, Araknis and Cisco switches, iPads, mobile phones, multifunction printers, camera systems, and many other pieces of equipment - Supported software's such as Bluebeam, Citrix, Office software, Procore, Yardi product software's, camera software's, various browsers, Teams, Zoom, Outlook, Global Protect VPN, and many other products - Supported operating systems such as Windows 10, MacOS, StratoDesk NoTouch, iOS, and Android

Cleveland, Ohio, United States

- Responsible for managing inbound calls to the help desk line, documenting incidents, and attempting to resolve technical issues- Managed technical needs of incoming new hires with things like machine imaging, software installations, equipment coordination, Active Directory profile management, and more- Worked in Web Help Desk ITSM platform for managing technical requests and incidents, and tracked IT assets as well

Cleveland/Akron, Ohio Area

Information Systems Bba Healthcare Management Minor, Business Administration And Management, General, 3.81

Activities and Societies: Certification in Health InformaticsSumma Cum Laude

Transferred, Biology, General