Vincent Castillo Email & Phone Number

Tampa/St. Petersburg, Florida Area

Richardson, Texas

Managed assigned projects and training to senior management that improved departmental processes of Enterprise Healthcare Management (EHCM) Clinical Ops, Group & Gov’t Accounts.• Monitored adherence for 1800+ employees in relation to corporate compliance for EHCM Clinical Ops, Group & Gov’t Accounts.• Managed the creation of Departmental Orientation Guides, New Hire Checklists, On-Boarding Checklists and GPSBlue & MyLearning Training Manuals. • Consolidated, packaged, and distributed various ad-hoc reports related to Business Action Plans, Aged Requisitions and Travel Requests for various businesses.• Monitored Purpose Stories of Healthcare clinicians and employee Spirit/SPOT Award nominations for enterprise division. • Conducted live training and demo sessions on process enhancements for enterprise division, including VLookup Training and various Walkthroughs in Word and Excel. • Supported EHCM Clinical Ops team with operational and technical issues regarding software, PC, printers and hardware. • Managed the implementation of new and existing business accounts of Health Care Service Corporation.• Monitored data analysis collected from accounts implemented by team members to upper management for structural growth and record retention.• Coordinated with various businesses (i.e., BSU, FSU, Account Management, MAS) to ensure healthcare benefits were properly tested, coded and programmed into BlueSTAR (Database).• Coordinated with 3rd party vendors and internal personnel to ensure membership and eligibility of accounts were properly uploaded into database prior to group’s effective date. • Coordinated and conducted customized meetings with internal and external clients.• Managed meeting minutes and agendas for clients and internal departmental meetings. • Coordinated training on processes for new hires within the SBC Team.

Dallas, Texas, United States

Managed the preparation and tracking of corporate legal documents associated with service of process (SOP) for hundreds of business entities worldwide• Supported Regional Manager of the Dallas SOP Team with team buildings, small projects and new hire training.• Provided excellent customer service skills in high call volume setting for business/client needs.• Interacted with clients face-to-face to build customer satisfaction within organization. • Managed the departmental processes and procedures that included system enhancements for process improvement.• Supported Dallas SOP team with technical issues regarding software, PC, printers and hardware.