Vincent Ceasar Pagran Email & Phone Number

Philippines

• Manages Multiple databases used by the Company and Clients /Partners• Maintains and optimizes SQL Queries• Designed and developed our internal database warehouse which integrates data from ACD systems, Employee database and client data• Designed and developed internal Payroll database System• Creates and maintains Reports for Operations and Client with SQL Server Reporting Services (SSRS)• Set up and maintain data export for 3rd party Reporting and Quality web application (Clearview)• Creates and maintains metrics and dashboards in Clearview• Troubleshoot metrics and dashboard for data discrepancies and functionality• Manages data download and integration from multiple data sources (ACD Systems/ Incontact, Clients) – ETL/ ELT• Collaborates with leadership and Executive team with decision making • Maintains Data Integrity. Company’s and Client’s data are kept confidential• Serves as the direct superior of the SQL team and Data Support team• Established the SQL Team. Hired and trained members basic and advanced SQL

Region Vi - Western Visayas, Philippines

• Provide support to Operations and Clients. • Creates and Manages IVR system used by the Call center. • Manages database Objects and SQL queries. • Creates and manages reports used by the whole company which mainly focuses on SSRS

Region Vi - Western Visayas, Philippines

- TIBCO Consultanto Gained knowledge for TIBCO Product Software TIBCO Designer TIBCO EMS TIBCO Administrator TIBCO ADB Adaptero Gained knowledge for Basic Networking- Java Programmero Gained knowledge for: Advanced Database Programming Web programming (JSP) Application Server (JBOSS)o Database SQL Server 2005 Oracle (SQL Developer)