● Colluded with system administrators to diagnose and resolve issues related to VPNs, DNSs and TCP/IP addresses of computers.● Conducted troubleshooting on both Mac and Windows systems for clients weekly, both onsite and remotely, utilizing Autotask for efficient ticket management.● Safeguarded tenet security through proactive measures on Microsoft Azure portal and SentinelOne, conducting thorough malware scans and facilitating Multi-Factor Authentication enrollment for users.● Consistently addressed and resolved 80 to 90 tickets weekly, encompassing a wide range of issues related to client security, server-statuses, and computer networking.

Cognixia’s JUMP program is a hyper-intense technical training program that gives top STEM talent from across the U.S. the equivalent of 12-18 months of industry experience. Not only do they up-skill their technical abilities, they also evolve their digital mindset to successfully adapt and utilize technology in an efficient manner so they can JUMP start their careers via deployment with Collabera clients. ● Developed Spring Boot REST APIs with Spring Security, Hibernate, JPA, and Mockito Test Suite,resulting in a 20% faster API response time.● Collaboratively developed a Full Stack Application using Git CLI and GitHub within an Agilemethodology, increasing development velocity by 20% and reducing conflicts by 30%.● Utilized CRUD operations that allows for item creation, deletion and updating and stores updatedinformation in a database that projects onto a table for Full Stack Application

● Employed Microsoft Power Apps, Planner, and Flows to design and implement an efficient ticketingsystem, resulting in a 30% faster ticket resolution, and 100% higher user satisfaction.● Conducted comprehensive quality assurance to identify and troubleshoot issues with specific sitefunctionalities.● Verified the dependability of 10+ distinct APIs and leveraged various data sources to detect and prevent potential website attacks.