Promote products and Services to clients, negotiate contracts, making reservations and issuing of tickets with the aim of maximizing profits.

KEY SKILLSHandling passengers queries and inquiries through telephone and in person to achieve customer satisfaction, generate revenue and take all possible measures to avoid loses.Make and confirm reservations for corporate clients and selling online tickets in connection with public/private tickets for the airlinesAssist passengers requiring special assistance to board. Managed the day to day corporate clients queries and inquiries on the telephone… Show more KEY SKILLSHandling passengers queries and inquiries through telephone and in person to achieve customer satisfaction, generate revenue and take all possible measures to avoid loses.Make and confirm reservations for corporate clients and selling online tickets in connection with public/private tickets for the airlinesAssist passengers requiring special assistance to board. Managed the day to day corporate clients queries and inquiries on the telephone, whatsapp and emails. Managed ticket reissues and worked with team members to resolve clients requests or problems.Managed and attended to last minute and late booking requests after knocking off timeManaged database of corporate clients lists, details of clients needs and agent sales reports for easier reference. Show less

Customer Service & Reception As the first point of contact to clients I;> Communicate with customers in person, by phone and by email to understand their needs> Maintain a working knowledge of the company's various products and services> Establish and nurture relationships with past customers and potential customers to facilitate sales> Find potential customers through networking, cold calling and industry research to increase sales> Make reservations and… Show more Customer Service & Reception As the first point of contact to clients I;> Communicate with customers in person, by phone and by email to understand their needs> Maintain a working knowledge of the company's various products and services> Establish and nurture relationships with past customers and potential customers to facilitate sales> Find potential customers through networking, cold calling and industry research to increase sales> Make reservations and confirming bookings for passengers and issue tickets for airlines> Process clients refunds and reissues as per airline fares rules and conditions.> Redirect calls and emails as required> Issue invoices, receipts and managing queues. > Complete administrative tasks, such as processing and recording sales, as neededSKILLS AND ACTIVITIES• Fluent in English and local languages• Able to work in shifts, including overnight• Team player• Able to handle multiple tasks simultaneously• Good knowledge and experience of a major Computer Reservations System/Galileo• Strong oral and written communication skills• Sense of responsibility• Make decisions accurately and effectively Show less

•Tasks as a travel manager;> Booking flights and accommodation, arranging travel visas, and providing travel support while employees travel for business > Make travel arrangements for both local and international corporate partners> Manage sales, reissues, refunds, reports, and the team.> Provide customer service support for clientsSKILLS AND ACTIVITIES• Fluent in English and local languages• Able to work in shifts, including… Show more •Tasks as a travel manager;> Booking flights and accommodation, arranging travel visas, and providing travel support while employees travel for business > Make travel arrangements for both local and international corporate partners> Manage sales, reissues, refunds, reports, and the team.> Provide customer service support for clientsSKILLS AND ACTIVITIES• Fluent in English and local languages• Able to work in shifts, including overnight• Team player• Able to handle multiple tasks simultaneously• Good knowledge and experience of a major CRS/Galileo Travelport smartphone system • Strong oral and written communication skills• Sense of responsibility• Make decisions accurately and effectively Show less

• Improved reservations and ticketing services at the new branch• Performed administrative duties as may be required. • Manage sales, reissues, refunds, reports, and team.• Provide customer support for clients• Prepare travel itinerary for clients and issue tickets• Reconciled sales returns that accounted for at least 51% daily sales.

• Assisted in answering calls and email travel request from clients.• Learned the procedures of how to issue e-tickets.• Perform simultaneous action of the booking and ticketing process, thus providing the potential for increased revenue• Checked journey prices and advise clients accordingly.• Checked ZRA e-reports and IATA Customer Portal Billings reports.• Checked daily queues and reservations updates.

• Welcomed customers with a smile to Kentucky Fried Chicken• Performed front of house cleaning and customer service e.g. waiter, customer emergencies services.• Offered suggestions to customers needs e.g. type of package to meet the budget and the group.• Provided office assistant e.g. cash handling and banking services.• Worked as a rounder to prepare food ordered in packages• Worked as a cook to prepare for shop openings and at peak hour.