Document internal system design, configuration changes in IT-related SOPs, and administrative procedures to change management and risk management policies.Create, update, and revise internal security policies in accordance with CMMC 2.0 controls and objectives. Create NIST 800-171 infrastructure by creating, defining, implementing, documenting, and performing risk assessment of 110 controls. Support the research and troubleshooting of IT-related issues and document solutions via JiraInvestigate new technologies and techniques to enhance system overall security and performanceManage department budget to include licensing, hardware, software, repair, surveillance, etc.Find cost-effective ways to implement organizations IT requirements by enabling low-tech, no-tech solutions where feasibleOversee IT staff daily activities, supplemental education requirements, and track progress to ensure task completion and professional developmentCreate physical on-site backup, offsite cloud backup, and maintain current on-site cloud storage, and recovery procedures.Develop, update, and regularly maintain Azure/O365 security configurationsPerform health checks/updates for virtual machines, virtual appliances, servers, firewalls, etc. and proactively remediate all issue to remain in compliance with risk management policyImplement security controls in compliance with NIST 800-171; 110 controls, 320 objectives Configure and deploy new key management system and password management systemVerify the integrity and availability of hardware, network, and server resources/systems through scheduled routine maintenanceLaunch “Maturity” campaign to ensure compliance with new and legacy policiesPerform annual and semi annual training for CUI Handling Policy, Acceptable Use Policy, Access Control Policy, etc.

• Sole IT personnel at Preston Partnership.• Perform routine inspection all all Network stack hardware and monitor network devices through PRTG. (Router, Watchguard M290 Firewall, Unifi switches). Specify, procure, and install APC batteries for UPS. • Infrastructure creation: Created: ticketing service (Jira), SOPs for Computer Builds, new users in Active Directory, new computer setup in Active directory. Create powershell script for syncing user profiles for Azure Active Directory. Connect AD to network drives and use create/define Group Policy Object(s) for access management and enhance security.• Administrator on all 20+ software, license manager, responsible for budgeting licenses, procurement, evaluation, and renewals, and sole administrator of our unattended remote access software.• Formulate strategic approach to future hardware/software acquisition and define workplace policies IT onboarding • Create detailed reports of improved work flows for future initiatives and creating presentations to verbally present ideas.• Microsoft 365 administrator for Exchange, Azure (Entra), teams, sharepoint, etc.• Configured Yealink Voice over IP Phones. Configured switch and router to mark traffic for QoS.• Perform SQL queries for quarterly and annual financial reporting• Travel Initiative: Configured virtual reality software infrastructure to share rendered 3D models through Oculus Quest 2. This allows the client to evaluate models without having to purchase BIM software and provide feedback for improvements in design.

Tier 3 IT Helpdesk Coordinator, Junior Network Engineer Atlanta, GA• Infrastucture build out including: hardware assembly, installation and software setup and management.• Project management partner in coordinating a firm move from office to office. Built a new network: Subnetting to purchase the correct amount of IP addresses for procurement, configured new remote access solution to utilize VPN for remote work (L2TP). Primarily engaged in designing and physically reassembling our core routing and switching, installing Wireless Access Points, working with Internet service provider to specify CAT 6 , collaborating with Kastle systems for entrance and exit access, working with Panzura to setup our backup cloud storages, including Disaster recovery policy. • IT new equipment setup for onboarding, equipment retrieval for off-boarding and reimaging • Update networks device using console serial connection w/ putty to the command line interface• Configured and updated server applications (Such as NewForma, BST, Exchange, etc.) • Provide technical support on-site and through remote technologies (Teams, Teamviewer, QuickAssist, Connectwise etc.)• Experience supporting, diagnosing, troubleshooting, and installing routers, switches, wireless APs, VPN configuration (L2TP IPsec w. PSK), network drives, device hardware/software on MacOS and Windows Devices• Work with 200+ employees, vendors, in contractors on a small team of three. Collaborating with 10+ external teams and partners to coordinate move, review agreed upon terms of contracted work, and speak with on-site professionals to ensure quality of work and completion.• 2+ years of network administration experience• Extreme attention to quality customer service and support• Emphasis on critical thinking to figure out root cause of issue and logical thing to fix issue without causing an interruption in service• Hardware/Software update and upgrades for PCs and network devices.

CAD/Revit Drafter - Drafting Elevations, Sections, and Detail drawings of architectural features.Website Administrator for DesignSouthBuilders.comProject Manager Assistant - Communicate on-site with sub contractors to ensure construction is to specification.Design and print media for advertising and special events (Brochures, Books, etc)Photograph interior for print/digital media and quality assurance.

Perform duties related to the duplication on materials using various digital machines,across a variety of mediums. Other job task includes: machine collating, book binding, saddle stitching, wide format paper cutting, mail acquisition, laser engraving, plotting, and product delivery.

Tier 1-3 IT Help Desk Lumber Bridge, NC Lumber Bridge, NC• Tier 1 Support - Filter Helpdesk calls and provide basic support and troubleshooting, such as password resets, print software installations, ticket service (1-hour SLA), ticket routing, ticket escalation, PC and monitor setup, installing software, perform updates, and troubleshoot issues such as error recovery and BSOD.• Tier 2 Support - Support mobile device applications, image devices and perform initial setup out of the box, decommissions out of service models, verifying warranty status, work with manufacturer for hardware/software support, upgrade and install hardware, specify computer peripherals to comply with ergonomic needs, specify hardware (RAM, SSD, and GPU) to meet end-user needs, on-call service to maintain devices in the production environment, travel to various company sites to establish understanding of WAN components and verify working status, manage all support tickets escalated from Tier 1. • Tier 3 Support - Configure server hardware out-of-the-box with Cisco technician, verify port configuration after setup, maintain server by completing proper shutdown/reboot and perform required updates. Perform maintenance and updates for routers, switches, wireless access points (PoE), have working knowledge of DHCP, Static Address configurations and navigating network drives. Administrator of time clock software, MS Suite, and Active directory. Work with vendors and manufacturers to troubleshoot hardware/software issues escalated from Tier 2, independent study requirement for A+ certification and advanced cisco certification (CCNA).

General Manager Charlotte, NC• Manage daily operations of the lounge, to include inventory, opening and closing, receiving customer payments, scheduling, managing staff and staff schedule, resolving customer service concerns, communicating and updating owner’s log, resolving operational and service to prevent business function from impairment. Supervise and train staff with emphasis on effective listening, customer service skills, and preparing customer orders and procuring additional sales

Hospital Corpsman 3rd Class 2nd Marine Division Camp Lejuene - SC• Assisted in the prevention and treatment of disease and injury. Assist health care professionals in providing medical care to Navy personnel and their families. Served as a Fleet Marine Force Corpsman with the Marine Corps, rendering emergency medical treatment as QRF (Quick Reaction Force) which include active engagement in combat prior to performing initial triage, First-Aid, and casualty evacuation. Administer immunization, perform phlebotomy, perform lab work on received specimens and ensure dental/medical readiness to ensure all Navy and Marine Corps personnel are combat and mission ready at all times.