Ingest and route sorting for daily route fulfillment to customer

Process development, mapping and simplification using lean and Shingo models to foster cultural change and growth via a continuous improvement methodology. This results in consistent cost saving, workflow balancing, increased profit margins while following ergonomic and safety considerations. Also improving employee morale and job satisfaction at or above the typical goal of 20%. Continuous improvement in competencies by acquiring additional lean certifications to stay current on industry standards and opportunities for growth. This fosters the values of principle based behavioral growth, timelines, and planning in the work settings across the enterprise. * Facilitation of 50+ projects and workshops functional areas throughout organization * 3P project facilitation that reduced production developing lines by two, $1.4 million in equipment saving and improved cycle time 30%* Quality Improvement projects include: eCommerce, product and distribution, finance and customer service aligning to ISO 9001:2015 standard with zero audit finding* Integrate Project Team (IPT) lead multiple departmental team for current position in finance* Facilitated two projects with guest Sensei that decreased quote time by 15% and time to market for new customer deployments by 20%

Developed new global training team to deliver online and classroom sessions for 618 employees in 14 offices globally. Deployed new format library and outline template for library of online training materials using intranet to give client managements their first global multi-business segment repository. First deployment of enterprise wide training and content materials available to global audience. Developed metric tools to validate competency of audience and training materials with a 20% improvement year over year. • Created training materials for 30+ product launches and assigned training via corporate Learning Management System (LMS) by required date. One third of the requests was on lead time of less than three weeks well short of the 12-week ideal

Managed accounts for the southeastern US for up to one million dollars in annual sales. Managed Honeywell and NetJets flight planning engines for OpsControl program. Initiated Integrated Navigation Data Service (INDS) program, a joint venture with Honeywell Aerospace with new service startups beginning at four million dollars per year. Developed schedule for team support when INDS program moved to a 24/7-support model. * Managed and on-boarded new services for 14 OEMs with revenue over $1.25M per month * Recognized for my efforts in training teams and simplifying processes with two Employee of the Month Awards

Supervised customer service representatives, developed and maintained shift schedules, processed Quality Management System (QMS) documentation. Conducted training for flight planning and eChart programs and facilitated scheduling of remedial training sessions. Coordinated with training team to streamline training processes, documentation, and development of new tools to deploy information to teams globally.* Created outbound sales team that generated sales on catalog and special priced items in excess of $100K in an eight-month period* Influenced team during the company’s first layoffs after the 9/11 attacks to keep morale as positive as could be influenced

Sales and services of catalog products designed for the recreation pilot. Took initiative to learn flight-planning programs, which led to attending a trade show and customer seminar in the first few months of employment. Conducted training for flight planning and eChart programs and facilitated scheduling of remedial training sessions