Vincent Comito Email & Phone Number

Installation & setup of Cisco routers, switch’s and patch panels.Generating new designs and modifying existing designs for customers.Run cables and patches for customer cross connects.Itemizing all components and materials for all jobs in production.Provide technical advice and assistance to the production team.Managing CAD & Visio projects.Work with Network Operations Center (NOC) to establish connectivity.Carrying our pre and post order and/or project specific duties.Repair & installation of all fiber cables located in the POP’s .

CORE COMPETENCIES:Process Improvements • Project Management • Profit Growth • Staff Training • Negotiation Team Leadership • Strategic Analysis • Communications • Process Streamlining • Customer Relations PROJECT MANAGEMENT EXPIERENCE: * Exceptional knowledge of telecommunication installations * Deep knowledge of interpersonal employee relations * Immense ability to complete all projects according to deadlines * Ability to prepare cost estimates and determine financial needs of project * Excellent communication skills * Outstanding skills to use Microsoft applications and CAD software * Ability to effectively communicate orally and in writing at all levels * Ability to negotiate contract terms and conditions* Monitored all phases of project development and ensured customer satisfaction. * Determined effectiveness of projects and ensured its timely delivery. * Established reports on expenditures incurred on projects.* Developed project goals and objectives, monitored project for accuracy and ensured its completion* Inspected equipment and services provided by external vendors and ensured its standards according to required specifications.

Dallas, Tx, Us

Utilize MOPs, job aids, and CIQ information to upgrade Ericsson 3G backhaul capacity by turning up additional T1s or migrating sites to IP, depending on the market request. Also, configure software on new and existing RNCs to handle IP traffic. These processes entail utilizing an UNIX environment to create, implement, and validate scripts for RNCs, Node-Bs, & MSNs, and closing out work orders. Primary responsibility is first level support for sites on T1, which includes: trouble shooting, resolving issues affecting sites, attending project calls, and providing support to markets, engineers, & Implementation teams.The PCO production test team is tasked with performing the Layer 1 transport testing of the Iub T-1 growth on the Mobility UMTS network. * Expert in disconnecting T1's rolled to Ethernet, and rebuilding them.* Expert in mapping T1's end to end from OC3 - OC196• Map/Test/Provisioning T1's from Order Control Office.• Experienced in Testing T1's from end to end, able to troubleshoot issues with CFA (Circuit Facility • Experience working with MTSO (Mobility Switching Office) and RNC (Radio Network Controllers)• Work with project managers on NSB’s and Re-homes (2nd Level Escalations) Also worked with different departments to get DACS information updated.• Running the Beta test for Granite Works for AT&T• Facilitating conference calls to identify and resolve issues. In a SPOC and SME role • Using excel to track CILLI's, Critical dates for different locations.

Basking Ridge, Nj, Us

Initial point of contact for customer inquiries concerning their voice, data, and video services. Basic duties of this position include: pending activation support, creating detailed trouble reports, analyzing and isolating trouble conditions, providing customers with order status, initiate service order corrections and changes, sorting and isolating troubles to point of failure on voice, data, and video networks. Alternate duties assigned: presidential complaints (escalation's that have reached a VP level), Tier II (Internal customer support), In Charge (absence of all management), creation of M&P (Method and Procedure) documents, and advanced order related/technical issues which entailed organization of multiple departments to resolve customers issues.Extensive knowledge and continuous training in the Fiber Optics field.Troubleshoot and setup user PC's via LogMeIn Rescue.Resolve All Internet Connections.Work with Field Technicians to establish a fiber connection to the customer premises.Maintain all Video, Data and Telephone issues riding on the fiber optic line.Configure and setup MS outlook, Mac OS X Mail, web mail, portal partners (AOL, Yahoo).Video on Demand (VOD) and DAC code trouble shooting and push.IPG roll out Maintenance and support bridge. (Resolved software and hardware bugs)AIMS / GTAC Support Team. (Remote software support)Tier II support Team (Managing complex technical projects)Dispatch Team. (Work with field technicians on software issues)Supervisor Escalations Team. (Handled customer escalations)Working Knowledge and network understanding of the VHO and the SHE.

Dallas, Tx, Us

Worked as the project manager/supervisor supporting the entire country on all networking related issues, including switch, private line, hardware and software. Ensuring all computers and network connection are stable and running at maximum performance.Maintained trouble ticket system that handled an average of 100 tickets per day ranging from network connection issues to installing new servers.Work with vendors to help develop new software, as well as testing out new equipment from Lucent, Cisco, Solaris, Tellabs, ADC, Applied Innovations and Acterna.Responsible for all scheduling, payroll, escalations, and training issues.Provided daily systems and network administration on all Production Systems. Provided continuous technical support on all production issues, which included, server, desktop, network, and production control systems support.Work with application developers and database programmers in translating business and user requirements into functional specifications.