Developed and instituted comprehensive policies and standard operating procedures, driving continuous improvement and enhancing overall operational efficiency across the division.Led a transformative restructuring initiative, redefining roles and responsibilities within the division, which resulted in a streamlined workflow and a marked increase in team productivity.Designed and launched a targeted training program focused on elevating service quality and optimizing pricing strategies, which contributed to a significant boost in division profitability.Collaborated on high-impact, cross-functional teams to deliver on critical organizational objectives, aligning division outcomes with broader company goals.

Motivated and empowered team members by delivering daily performance updates and facilitating monthly feedback sessions, fostering open communication and seamless implementation of new policies.Coached and mentored team members on best practices for delivering exceptional customer service, ensuring consistent professionalism and a high-quality client experience.Developed, implemented, and upheld operational guidelines, providing staff with clear, actionable standards to maintain efficiency and consistency in daily operations.Led a comprehensive overhaul of company best practices, resulting in a significant improvement in staff retention and creating a more engaged, loyal workforce.

Worked as theater stagehand in various capactities