Vincent Cunningham Email & Phone Number

Southfield, Mi, Us

Troy, Michigan, Us

Answering Customer calls working to resolve on first contactAssist nurses, residents, and doctors in navigating and understanding EpicAssist Hospital staff with programs like Epic, Cerner, 3M, and SMS Invision Documented tickets through Service now Work in Active Directory to maintain users Assisted in unlocking devices under Symantec encryption.Troubleshoot any issue that may be occurring. (password reset, locations being down, hardware and printers/scanners)Provide remote assistance to end users. (Programs like LanDesk and, Bomgar )

Bentonville, Arkansas, Us

Changing and inspecting customer's tires to ensure safe driving.Answered questions and provided professional input on tires and batteries.Provided Battery checksMaintained the Bay area to ensure a clean and safe environment for customersRepairing flat tires Ordering stock for the storeTraining new hires Performing maintenance on backroom equipmentRunning the list to get cars in and out of the bay.

Scottsdale, Az, Us

Changing and inspecting customers tire to ensure safe driving.Answered questions and provided professional input on tires.Provided air checks Maintained Bay area to ensure a clean and safe environment for customersRepairing of flat tire Ensuring that the back room was clean and safeOrdering stock for the storeTraining new hires Performing maintenance on backroom equipmentRunning the list to get cars in and out the bay.

Southfield, Mi, Us

Stefanini /SNHU(Southern New Hampshire University)Southfield, Michigan March 19, 2018- March 18, 2020Position: Help desk technician Provided customer support to students and staff via calls and through chatsTroubleshoot any issues for staff and students (password resets, web pages not loading, Office products and more)Provided information regarding school information like due date, and how to purchase booksDocumenting steps taken in a ticketing format.Assisted in unlocking device under bitlocker encryption.Stefanini / LVMHSouthfield, Michigan March 19, 2018- March 18, 2020Position: Help desk technician Provide customer support to users and store locationsTroubleshoot any issue that may be occurring. (password reset, store location being down, hardware and printers/scanners)Assist Deskside team with backlogged ticketsDocument tickets in Servicenow and Remedy Force and escalate to proper team if needed.Create reports on tickets in the queue and send out updates to the client.Oversee and maintain documentation in internal OneNote.Create knowledge in relation to OneNote and other job related tasksCommunicate with the client on the status of tickets in the Deskside queueProvide remote assistance to end users. (Programs like Ivanti, LanDesk and, Teamviewer)

Hanover, Md, Us

Made reports to inform Dell on what assets where taken back and where they were storedDeskside assistants at different buildingsRenew Dell laptops and desktops for Ford Motor Company.Provide customers with any technical issues they have.Making sure new equipment runs properly and that all data is transferredInstalled various software and programs on Ford computersFlashed Ford building specific images on Dell assets.

Minneapolis, Mn, Us

Position: Warehouse, Backroom, Pusher, and POGBack-stocked items making sure the going in the right spot (backroom)Cleared pallets when new shipments arrived following proper inventory management proceduresPulled items that needs to be restocked on the sale floor (backroom)Moved items off the line to be put in the proper location (backroom/ push)Pushed product out to the sales floor (push)Moved product from pallets to vehicles to be pushed out (backroom)Setting up shelves in the proper way for the new store layout (POG)Hardline sales floorMade sure the store looked safe and presentable for the customersInformed customers about deals and item locations in the storeAssisted customers with questions about products