Vincent Dingle Email & Phone Number

Raleigh-Durham, North Carolina Area

• Serve as lead and coordinator on implementation project for infrastructure changes to Frontier Networks’ national MPS/QOS and NPLS system and the re-programing of their Router/ switches.
• Determine and assess need for additional staff/resources during project cycle resolve conflicts
• Participate in internal and external meetings, prepare detailed reports and monitor quality of team’s product
• Establishes project plans and creates update charts from scope of work documents
• Modify and configure existing switches and routers Alcatel, Cisco, Juniper & Lucent
• Monitor and tune the enterprise network, including all ancillary network systems, i.e. DNS, IP, for optimal performance.

Raleigh-Durham, North Carolina Area

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• Enforce, modify and manage project timeline and cirrus billing cycle commitments and deadlines
• Responsible for maintain and installing VoIP telephone systems and architect LAN Network.
• Programmed and implement network configurations to support the IP/VoIP and LAN network. This include configuration and maintaining multiple different types of firewalls, WAN services, L2/L3 Switching, Routers, EIGRP.
• Work with multiple different service providers, SIP carriers and Vendor to troubleshoot and isolate network issues to resolve any problems on customer LAN and internet connection from T1, Cable, Fiber and Smartring.
• Oversee the procurement, deployment and operation of productivity enhancing hardware such as Data and Voice equipment.

Raleigh-Durham, North Carolina Area

• Responsible for installation and acceptance test support of new systems at customer sites.
• Provided OSS/BSS design and architecture of the network.
• Responsible for the configuration, deployment, testing, maintenance, monitoring, and troubleshooting of Data & Telecommunications network.
• Performed second line problem analysis and hands on support for installed customer systems.
• Provided expert-level maintenance and technical support to include technical helpdesk and on-call support, twenty-four hour emergency support, updating and upgrading services, and on-site support.
• Provided the support of operation and maintenance for Data / Voice networks, systems and applications to include wire-line, wireless and next generation telecommunications systems and networks, messaging and signaling.

Greater New York City Area

• Serviced, repaired and maintained Rockwell ACD system.
• Worked with Nortel 81c and Avaya Definity PBX / Telco vendors to install and configure trunks. Program Call Manager setup for Cisco a Rockwell equipment.
• Trouble shooting of customer LAN / WAN Network problems for fast and successful resolution of issues even if they are not related to the Rockwell product line.
• Creates weekly and monthly utilization reports on identify and lead efforts to improve processes/systems for both internal and external clients.
• Served as a technical specialist/lead on a functional basis, for the resolution of complex network problems.
• Implemented and provide efficiency strategies and documentations for the customer’s data/voice communications Solutions.

Greater New York City Area

• Responsible for the remote installation, designing and troubleshooting of Nortel phone systems, for over 200 sites throughout the New York City Housing Authority.
• Participated as both project manager and business analyst for application development efforts to ensure solutions was delivered on time and on budget by internal and external staff and vendor
• Assisted department executives in creating and monitoring project outlays for approximately $4 million budget. Wrote bid specifications and RFPs.
• Supervised and executed all project planning involving installations, analysis, implementation, moves, adds, testing and troubleshooting for PBX, T1, Frame Relay, private line, ISDN, SMDR, Cisco Routers, Call Manager.
• Coordinated site surveys, cost control line, ordering and upgrades.
• Validated and reviewed telecom tariffs, customer service records and all billing accounts.

Greater New York City Area

Programmed and handed all day-to-day operations of Northern Telecom system option 11, 71, 81c as well as Norstar System, Meridian 1 voice mail and ACD for eight sites within the metro New York area. Responsible for all circuit problems and in-house wiring issue. Worked with contractors, ordered and trained on new equipment and system software upgrades.