Business Analyst
- Designated as Business Analyst in DBS – Regional Consumer Banking Operations Strategic Initiatives (RCSI) department
- Assigned to TIBCO EXIT Regional migration project (SG, HK, TW, ID, IN) and BCAP Re-KYC (IN, TW, HK) Project.
- TIBCO EXIT migration from current IWF (Integrated Workflow) system to IBPM (Intelligent Business Process Management) system – Follow up on recurring releases, coordinate and support UAT + LV, follow up on user access.
- BCAP Re-KYC (IN, TW, HK) Project – Conduct user requirement clarification sessions for India, TW, HK. Create user stories. Conduct user stories grooming sessions with Tech and Testing team. Align process workflow with.
- ATM Claims/Bill Payment/Machine Investigation – Support UAT and follow up with tech/users.
- Liaising/coordination with Operations users/ Channels users/ Regional Product Owners/ Country Product Owners/ Tech teams