National Repair Tech Tier 3
Lone Tree. Colorado
Diagnose and repair interruptions and degradations affecting customer IP services. Utilizes network management tools and protocols to diagnose and repair basic framing, IP routing, packet sequencing, and other layers 2, 3, and 4 issues. Perform facility testing and fault isolation working cooperatively with the customer, LEC and XO technicians. Assist with diagnosing and repairing trouble with XO’s network. Assist with administration configuration and troubleshooting of switches, routers, and other telecommunication equipment. Ensures service interruptions are immediately acted upon, and continue to be actively managed to service restoration. Provides documentation of all events and procedures taken to restore service in a professional manner with the appropriate level of detail.