US Army with 19 years as a Sr. Support NCO while serving in the military. Started several small business. Managed multiple departments and employees ranging 5-30 people at a time. I always held a passion for the Information Technology industry and decided it was time to pursue a professional career in IT. Recently attended ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Obtained an ITIL certification and plan to secure A+, Network+ and Security+ certifications by December 2022. Seeking entry level opportunities within the private or government sectors in areas including IT Specialist, Cybersecurity, Desktop Support, User Experience, Service Desk or Technical Support.Software & Systems:Microsoft Windows (XP, Vista, 7, 8, 8.1, 10), Mac OSX, iOSMicrosoft Office Suite (2003, 2007, 2010, 2013, 2016 and 365), Norton Antivirus, McAfee, AVG, LogMeIn, Discord, Adobe, Microsoft Exchange, iCloudHardware:Identification of Hardware and ReplacementDiagnose and Troubleshoot Hardware. Upgrades and Maintenance Support. Computer Hardware, Storage Capabilities, Network SupportNetworking:TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIPInterpersonal: Communication, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening