Qualifications Brief Vincent John GarzaFocusOffice Professional enjoying my administrative position that enables me to use my strong customer service, sales, CRM, business, and educational background to the fullest. I have the ability to work well with people, have excellent written, verbal communication, and computer skills. Everyday I provide superb organization, administrative, data entry, clerical, and general office support. Skill HighlightsAdministrative Support: Certified MOS, Microsoft Office Specialist, Word, Excel, Outlook, PowerPoint, Executive Presentation, Typing, Keyboarding 65 WPM, 10 Key, Data Entry Organizational Skills: Document Indexing and Scanning, Project Planning, Filing and Data Archiving. Quality Assurance: CATI, CI3 Programmer. Skills: Self-starterProofreading, Critical Thinking, Problem Resolution, Attention to DetailExcellent verbal and written skills, Employee training and development. Team building. Gallup Strengths: Input, Learner, Connectedness, Responsibility and Intellection. Core AccomplishmentsCustomer Service: Third Party Customer Problem Resolution Inbound and Outbound Call Center Agent Increase sales, lower cost, improve productivity and build strong customer relationships.Management and Administration and Operations:Collaborated with CEO and project managers to supervise call center staff and ensure smooth work flow and efficient organization operations.Data organization; maintained spreadsheets, data files. Quality Assurance, monitored agents calls to ensure compliance of federal laws.Proofreading, prepare reports, filing, and heavy data entryPayroll administration and hiring of part time staffEducation: Mira Costa College, Oceanside, CA. 2018 Business Administration.Wilbur Wright College, Chicago, IL 2011 Liberal Arts Major.Columbia College, Chicago, IL., Liberal ArtsPalomar College, San Marcos, CA. PsychologyInternship: Career Center, Computer Lab Consultant, United Methodist Urban Ministries, San Diego, CA