Vincent George Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Provide high level operational management for a marketing consultancy & software services provider.• Lead onboarding process for new clients, ensuring seamless setup on proprietary software.• Manage CRM database to maintain accurate customer profiles for effective outreach and ongoing communication.• Provide project management coordination, support using Trello boards to schedule deadlines, track progress and ensure accountability.• Execute essential operational tasks such as fielding inquiries, calendar management, meeting planning, business financial tracking, develop & maintain operational documentation (SOPs), and provide client support.• Nurture ongoing software vendor relationships and consistently work with customer support teams to minimize issues.

Singapore, Sg

Provided the Americas Regional Security Center (RSC) essential administrative support during regular operations, crises, critical assistance requests, and execution of other high priority deliverables.• Managed 100+ meetings and events; duties included scheduling & calendar management, recording minutes, facility organization and access control, vendor & stakeholder coordination, agenda creation, logistical support, and establishing SOPs.• Ensured over 250+ critical IT & Facilities service requests were completed in a timely manner via coordination with local and global support teams; served as department subject matter expert and liaison regarding IT ticketing system.• Monitored department expenses including travel, telecoms and equipment; updated vacation balances. Fostered cross-functional relationships with HR, Finance, and Accounting departments to ensure proper recording, reconciliations, timely reimbursements, and reporting.• Executed major knowledge and document management projects including updating, organizing and archiving in SharePoint critical Emergency Business Continuity Plans.• Evaluated and analyzed existing processes to identify inefficiencies and areas for improvement; implemented effective solutions to permanently address gaps.

Provided executive operational support for small businesses & nonprofits, supporting leadership across several organizations.• Oversaw complex and detailed calendar management including coordination of schedules, appointments, meetings, and events.• Updated and maintained client CRM databases; promptly executed information retrieval requests for contact details, purchase & service history, sales pipeline status, marketing campaign engagement, and prior customer service interactions.• Developed detailed virtual office SOPs including record keeping, document storage, knowledge management, client onboarding, and customer service & support for ongoing use.• Delivered excellent client support by responding to all email & phone requests, business inquiries in a timely and professional manner.• Consistent praise from clients for the quality and timeliness of reports, attention to detail, and exemplary service delivery.

Philadelphia, Pa, Us

Managed Master of Public Administration program operations and arranged event logistics as a trusted resource, guiding and working with a cross-functional team to achieve success. • Represented the Master of Public Administration graduate program as the initial and primary point of contact for all operational matters. • Managed $50K+ budget allotted for program operations through skillful utilization of complex university vendor management & purchasing systems. Submitted monthly expense reconciliation reports to the department business office.• Edited and distributed weekly program e-newsletter for 250+ readership using Constant Contact.• Handled complex logistics for 11+ high-profile guest speaker events according to plan, timeline, and budget. All events were successfully executed in a timely manner and to the great satisfaction of all stakeholders.• Identified effective and efficient ways to reduce event costs such as negotiating venue and service agreements, resulted in approximately 15% cost savings.

Arlington, Virginia, Us

Key member of headquarters team that provided crucial operations and logistics support for 11,000 personnel division in a fast-paced, high-stress environment.• Managed Army personnel records, executed critical administrative actions, and coordinated with leadership to assess current operations and remediate any gaps.• Created and delivered highly detailed unit readiness reports, covering 11,000 personnel, to Army senior staff.• Communicated critical changes in Army regulations and policy to both unit leadership and line level personnel, served as a knowledge hub to convey essential information.

Bachelor Of Business Administration - Bba, Marketing

Master Of Science - Ms, Public Policy