Vincent Goodwin Email & Phone Number

Jenkintown, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

o Streamlined hiring processes by integrating automation into the workflow, leading to a 50-60% reduction in prospect vetting efforts.o Crafted comprehensive job descriptions and training modules, elevating hiring practices and enriching the employee onboarding experienceo Installed inventory and cash counting protocols, improving the execution speed and accuracy of fundamental business operations

Fairmount, Pennsylvania, United States

o Designed and orchestrated both B2B and B2C distribution systems, successfully orchestrating over 1,600 deliveries and generating gross sales exceeding 1.4 Mo Pioneered a strategic partnership with a local ice cream enterprise, Milk Jawn, to lead distribution initiatives producing over 100k in gross revenue o Utilized Square to prepare comprehensive data analysis that helped determine the ideal delivery zone radius and unearth potential opportunities for expansiono Mentored and guided dispatchers in leveraging software tools that empowered drivers to excel in their daily delivery operationso Used Monday.com and Trainual to formulate structured training checklists, digital assets, and instructional materials, to streamline, standardize and enhance the onboarding journey

Greater Philadelphia Area

o Grew the client base through a comprehensive and strategically balanced approach by connecting with low-income families and medical professionals in the local community o Facilitated the intake process of prospective clients and family caregivers by educating and supporting them in navigating the Medicaid systemo Supervised a marketing team to in developing, coordinating, and supporting direct marketing initiatives that helped spread awareness of government waiver programs

Philadelphia, Pennsylvania, United States

o Conducted immersive and detailed tours to expertly navigate customers through the store's unique concept and introduce a diverse range of product offeringso Provided comprehensive training and guidance to new team members, ensuring their proficiency in brand concepts, day-to-day operational responsibilities, and exceptional customer serviceo Played an integral role in key operational activities, such as store opening and closing procedures, inventory management, and cash counting

Philadelphia, Pennsylvania, United States

o Processed over 15 returns a day while addressing customer inquiries and incoming phone calls at the customer service desko Devised and implemented daily break schedules, offering relief and support to 15-20 cashiers dailyo Directed thorough training sessions and store orientations for over 20 new team members joining the customer service team