Serve as the product owner, integrating 8x8 IVR, InContact, and Salesforce to ensure smooth platform communication and functionality.Manage InContact Studio call routing flows, optimizing call handling and improving customer service operations.Assisted in the Salesforce contact center implementation, helping oversee system integrations and communication across departments.Developed Python scripts to automate reporting and data manipulation, enhancing process efficiency.Utilize Tableau and Microsoft Excel for data processing, visualization, and analysis, supporting high-level decision-making.Oversee Freshdesk automations and ticket fields, streamlining issue resolution and improving operational workflows.Produce weekly data-driven presentations for executives, summarizing key metrics and operational insights.Collaborate with cross-functional teams, VPs, Directors, and Executives to implement strategic initiatives and drive organizational change.Assist with data governance and system integration post-acquisition, ensuring consistency and alignment with company standards.

• Collaborated with cross functional teams to provide comprehensive support to sales and marketing teams. Created interactive dashboards, leaderboards, Spiffs, and ad-hoc reports by combining multiple data sources using Tableau and Microsoft Excel, enabling data-driven decision-making and sales performance evaluation.• Utilized advanced data visualization techniques in Tableau and Microsoft Excel to present meaningful insights on trends, forecasts, outliers, sales leaders, and root cause analysis of problems, effectively communicating complex information to sales members and senior leaders.• Took ownership of the commission calculation process from end to end for approximately 300 sales representatives on a weekly, monthly, and quarterly basis. Successfully adapted commission structures quarterly based on new Key Performance Indicators (KPIs), informed by reports from previous quarters. Presented commission reports to TTEC's accounting department and the VP of Global Sales Operations.• Developed queries to clean, join/blend, and transform data, as well as implemented streamlined processes to clean and analyze data from various sources, reducing daily workload by over 50% and ensuring data accuracy for in-depth analysis.

• Established expertise in Facebook's marketing platforms, including Ad Manager and Business Manager, by undergoing rigorous training and consistently staying up-to-date on industry trends.• Served as a liaison between Meta and a diverse clientele who’s annually advertising budgets ranged from $50k to $2M. Collaborated closely with clients to understand their business objectives and budgets, subsequently crafting and executing tailored marketing campaigns to optimize return on ad spend (ROAS).• Spearheaded A/B testing on ad campaigns, evaluating variables such as audience targeting, copy, visuals, and campaign objectives to ensure maximum effectiveness.• Engaged in regular consultations with marketing leaders, providing updates on campaign performance and addressing both technical and strategic challenges.• Consistently increased client ROAS by an average of 170%.

• My team and I started a new branch and increased account base from 0 to 504 over 4 weeks, leveraging networking, referrals and data driven targeting.• Worked with several startups to design sales processes, help with customer retention, and work through the usual uncertainty and chaos of the first few years in business. • Worked with field sales team to reach individual and team targets, consistently meeting and exceeding personal quotas.• Made presentations in front of 100-160 people 6 days a week.• Managed customer accounts to secure customer satisfaction and repeat business.

• Effectively utilized Microsoft Excel, Workday, and Salesforce CRM tools to provide comprehensive support to sales, marketing and customer support teams consisting of over 250 individuals. • Utilized Microsoft Excel to generate reports showcasing key performance indicator (KPI) trends, identify top performers, and highlight any anomalies or outliers. • Worked closely with cross-functional teams, leaders and clients in weekly and monthly collaboration meetings based on insights from previous reports, developing and implementing strategies to assist sales teams in achieving KPI targets. • Worked alongside leaders to accurately predict staffing requirements, ensuring that average handling time (AHT) and average wait time (AWT) targets were met.