Insight Global is an industry leading talent solutions firm based in Atlanta Georgia. With more than 58 offices across North America, IG’s staffing experts have helped more than 3,000 companies find the right people, resulting in more than 41,000 successful job placements in 2019 alone. While Insight Global is known for staffing and managed services, they have made strong company culture the centerpiece of their business, achieving several Best Workplace honors in Fortune Magazine and other publications. The Company’s mission is to help its people to grow personally, professionally and financially so that they can "Be the Light" to the world around them. For more information visit www.insightglobal.com. 2020 – Best Workplaces for Millennials – FORTUNE and Great Place to Work2020 – Best Workplaces in Consulting and Professional Services – Great Place to Work2020 – Best of Staffing Client Award – ClearlyRated2020 – Best of Staffing Talent Award – ClearlyRated2020 – Best Company for Professional Development – Comparably2019 – Best Workplaces in Consulting and Professional Services – Fortune and Great Place to Work2019 – Best Workplaces for Millennials – FORTUNE and Great Place to Work2019 – Best Workplaces for Women – Fortune and Great Place to Work2019 – Best of Staffing Client Award – ClearlyRated

Migrated 60+ locations for customers to the Cisco Hosted Collaboration Solution.Managed projects from beginning to end, ensuring complete success, from information gathering to first day of business.Produced detailed site cadence documents and test plans.Created version 1 of the UCCX project plan that allows other co-workers to use for future use.Reduced cycle time in delivery of product.

Implemented Call Manager Clusters to support hosted voice.Built publisher, subscriber, and presence servers. Integrated servers to Cisco Hosted Collaboration Solutions platform.Performed configurations on Cisco routers/switches to enable voice features/functionality.Enabled DHCP, Survival Remote Site Telephony (SRST), analog gateways port registration and build, etc.Implemented change management for customers using the change control process.Configured Cisco Call Managers for customer specific voice feature/functionalities.Created/imported end user profiles including MAC addresses, voice mail, unified messaging, extension mobility, etc.

Supervised and supported 20 service order representatives responsible for completing orders associated with T1 and T3s.Responsible for initiating escalations and ensure resolutions meet on time deliveries.Created team motivating activities to help motivate employees to produce at high volumes and exceed goals.Support the LSSD ATX Center and Network managersSupervise and provide support and assistance in the Escalation Process

Manage Escalations for the SE Region for missed Record Issue Dates, Frame Continuity Dates, & Due Date Expedites.Developed relationships with the Access Service Carriers(ASC), Customer Service Design Center (CSDC), Customer Service Provisionary Center (CSPC), and Outside Plant Engineers, to Escalate on missed dates efficiently and expeditiously.Manage the Access Service Carriers (ASC) critical date updates sent from Outside Plant Engineers. Developed a system to create accountability for dates being updated consistently. Created a database to analyze the impact of the escalation process.

Developed operations specializing in Web and Graphic Design, Print, Advertising, Marketing, and Computer Training for employees and interns. Advised business owners in need of corporate branding and marketing, Social Media Integration, CMS products and eCommerce solutions to increase business profits and sales.Create, update and maintain site pages, content archival, photo galleries, video features, and third-party gadgets and widgets for client web sites. Established marketing and sales strategies which enabled the company to meet monthly sales goals in store and online.

Constructed Roof Inspections for home owners that had potential wind and hail damageMet with Insurance Adjusters and developed estimates for the home owners repair

Developed web and graphic solutions for clients using Dreamweaver and Adobe Suites.Educated clients and company interns on the importance of utilizing technical solutions to enhance corporate branding and marketing. Managed the hiring process for potential employees and college interns in the sales and web development teams. Created a quarterly marketing magazine to promote community businesses, events and leaders.

Prepare taxes for clients during peak seasons Provide tax solutions for tax payers' next year return.

Tested controls and systems for power stations throughout the southern Atlanta Region. Developed powerful skills using Photoshop, Illustrator, and html editors such as Microsoft Front Page.