•Proactive telemarketing executive contacting previous, existing and potential donors on a variety of campaigns and services.•Strive towards individual and team targets on a daily basis working on a variety of projects and campaigns.•Provide an efficient, effective and friendly service to Concern donors, handling queries and complaints.•Upgrades: Broke Concern’s record by achieving 29 donor upgrades in one shift.•Selected for Concern’s Mobile TV Campaign, uploading text donation… Show more •Proactive telemarketing executive contacting previous, existing and potential donors on a variety of campaigns and services.•Strive towards individual and team targets on a daily basis working on a variety of projects and campaigns.•Provide an efficient, effective and friendly service to Concern donors, handling queries and complaints.•Upgrades: Broke Concern’s record by achieving 29 donor upgrades in one shift.•Selected for Concern’s Mobile TV Campaign, uploading text donation files and encouraging them to donate on a regular basis.•Reactivations, Fast, Corporate donations, Customer Care and Tax incentive giving campaigns.•Daily reporting by working on multiple databases including ThankQ.•Meet with management and project managers in relation to individual projects and targets.•Liaise with the Marketing and CRM team in connection with all telemarketing campaigns.•Assisted web team with the development of new website and front end testing.•Assisted Systems team working on Database cleansing projects.•Appointed team captain/assistant team leader in 2013.•Reception Cover: Provided reception cover over the Christmas period accepting donations, selling cards and general donor queries. Show less

Database Procurement Administrator -Achilles Procurement Services Ltd, Dublin - Jan 2008 – Sep 2011Job Description: (Position made redundant)• Managed an online vendor database for utility based suppliers and buyers (CRM).• Processed applications, payments and invoiced accordingly.• Monitored and managed the Supply-Line email inbox, quality checked supplier’s online data, updating and maintaining records. • Outbound/Inbound sales, encouraging suppliers to renew… Show more Database Procurement Administrator -Achilles Procurement Services Ltd, Dublin - Jan 2008 – Sep 2011Job Description: (Position made redundant)• Managed an online vendor database for utility based suppliers and buyers (CRM).• Processed applications, payments and invoiced accordingly.• Monitored and managed the Supply-Line email inbox, quality checked supplier’s online data, updating and maintaining records. • Outbound/Inbound sales, encouraging suppliers to renew annual subscriptions via telephone, meetings and email.• Assisted suppliers and buyers in accessing, updating and managing Achilles online products and tools.• Assisted buyers regarding specific contracts and published notices on eTenders and OJEU (European Journal). • Monitored, managed and updated all areas of the Supply-Line procurement system.• Tender evaluations. Show less

Trainer/Team Leader/Customer Service - Conduit Ltd, Dublin - Apr 1999 – Dec 2007 Trainer: Trained and coached candidates on the concepts of Irish (11850) and UK (Orange) directory enquiries services with a strong emphasis on customer services. Soft skills and classroom based training. Monitored, coached and gave feedback to trainees on call handling procedures in accordance with company’s standards. Assessed trainee suitability before graduation into operations. Designed… Show more Trainer/Team Leader/Customer Service - Conduit Ltd, Dublin - Apr 1999 – Dec 2007 Trainer: Trained and coached candidates on the concepts of Irish (11850) and UK (Orange) directory enquiries services with a strong emphasis on customer services. Soft skills and classroom based training. Monitored, coached and gave feedback to trainees on call handling procedures in accordance with company’s standards. Assessed trainee suitability before graduation into operations. Designed and delivered new training modules and material as required, meeting the changing needs of the business. Provided a professional and motivating environment for learning. Trainees were taught the concepts of Irish/UK directory enquiries services and sales based training for key clients including Bord Gais, AA Roadwatch and numerous SMEs. The training was primarily classroom based with team building workshops and one to one based coaching. Identifying performance gaps and assessing trainee suitability was a critical aspect to this role, therefore, call quality and coaching was an ongoing aspect of the training so continued monitoring, coaching and feedback to trainees was on a continuous basis. Attendance at weekly training and management meetings was essential for the development and evolving of the company’s success ensuring we kept a competitive edge in the areas of customer service, the development and updating of training material and training strategies ensuring constant evaluation and benchmarking. Team Leader: Managed & represented a team of Customer Service Agents. Ensured the team met clearly defined targets. Re-evaluated and offered support when targets had not been met. Mediated between the team & management ensuring information was communicated swiftly and accurately. Scheduling, wages and breaks. Played an active role in the area of database and in-house software evolvement by liaising with Conduit Software, IT and management. Show less

Taught the following courses: 1) Introduction to Philosophy. 2) The Enlightenment 3) Theories of Knowledge Political Philosophy. Philosophy & Psychoanalysis to Undergraduate and Post Graduate students. Facilitated 2nd year tutorials in political philosophy, philosophy of science and epistemology. Facilitated grinds in all areas of philosophy (Continuous).

Designed and delivered a part time course in Philosophy & Psychology to mature part time students.