• Giving updates to clients US citizen and their Beneficiary• Asking for their requirements• Answering inquiries regarding different types of Visa in US• Doing follow ups for their questionnaires, missing documents, and giving heads up on what are the next steps of their visa application• Helped the business have Customer service support by answering inbounds, doing outbounds, and emails. • Helped the business in getting new clients and applying some new customers for their desired visa application• Helped the business get sales in Travel Appointments for clients

• Expert in giving customers the assistance they need in their orders.• Effective in providing convenient options to make sure they get the best possible deals and resolution with their concerns.• Ensuring to give feedback on our top 3 call drivers daily to help the team improve our performance.

• Maintained a 100% completion and keeps the accuracy steady in auditing calls and chats. • Had given effective insights based on the behaviours that were being observed on audits.• Helped the site by being one of the hosts of monthly calibrations per cluster. • Hosted a QA talk for New Hires.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.• Provided primary support to customers in a fast- paced environment. Answered constant flow of customer chats and resolved concerns averaging 35 calls/chats per day. • Helped the team’s progress in achieving the goal metrics by means of suggesting best practices.