•Ensured accurate input of data into both external and internal contact databases leading to data integrity and consistency across platforms.•Processed all data amendments and updates efficiently, performing regular data cleaning to maintain database accuracy.•Supported internal departments with data requests, both regular and ad hoc, thus supporting business objectives.•Ensured all database activities complied with the Data Protection Act of Kenya

• Technical Support: Provide first-line technical support to end-users, addressing hardware and software issues, troubleshooting problems, and ensuring timely resolutions.• User Assistance: Offer friendly and effective assistance to employees, helping them navigate and utilize organization’s technology resources efficiently.• Hardware and Software Maintenance: Perform regular maintenance, updates, and configurations for computer systems, peripherals, and software applications.• Network Management: Assist in the setup and maintenance of network components, ensuring reliable connectivity and resolving network-related issues.• Security Compliance: Implement and maintain cybersecurity best practices, including access controls and data protection measures. • Documentation: Keep detailed records of support requests, resolutions, and maintenance activities, ensuring thorough documentation of the IT environment.• Collaboration: Collaborate with IT team members to streamline IT processes, optimize system performance, and contribute to technology projects.

• Handle incoming calls, emails, and social media inquiries from prospective customers • Assist customers effectively by solving customer disputes• Discuss products offered and ensure customer satisfaction• Complete supporting paperwork and data entry as required• Accurately capture customer information• Create and maintain service reports