Vincent Longo Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

Greater New York City Area

• Appointed lead contact for Level 2 and Level 3 IT related issues in various locations (New York, NY; Long Island City, NY; Garland, NC; and Clinton, NC);• Provide on-site IT consulting;• Set-up and maintain Apple systems in an Enterprise environment. Train and support staff with any Macintosh support issues;• Creation of OSX user accounts using Active Directory and Exchange creating parity with the Windows users.• Technical support for design and photography studios, including the Adobe Creative Suite and Capture Stations;• Establish and optimize employee Windows and Macintosh workstations for seamless integration on company network;• Facilitate the technology support of company expansion projects and office moves; • Implement Active Directory, including DHCP and Exchange, to create, modify, and terminate users and groups. Also, grant server and group access as needed;• Utilize EVault Administration to perform, monitor, and troubleshoot incremental, weekly, and monthly backups; • Formulate images for machines using SMS and Symantec Ghost;• Ascertain threats and monitor virus protection by installing and updating McAfee Virus Software; • Fortify communicative technology by establishing company meetings and video conferences between corporate headquarters and remote sites. Set up iPhones and troubleshoot various mobile device issues for end-users; • Provide hands-on telephone support with Shoretel VOIP Administration

Served as initial point of contact for the resolution of desktop/workgroup related situations of over 300 end-users in corporate headquarters and over 500 college bookstores nationwide;Provided remote support on POS (Point of Sale) Hardware and Software for stores;Lead contact for AS400 Hardware and Software configuration; Provided remote and on-site end-user support on a broad scope of hardware/software complications and printing/network connectivity issues;Constructed desktops and laptops for employees and stores by configuring systems, ensuring network connectivity, and installing and testing hardware and software;Provided friendly, courteous, and quality Level 1 and Level 2 hardware and software support.

Participated in recruiting, hiring, evaluating, training, and developing store employees, as well as reviewed and appraised employee performance;Ensured that textbook timeline of adopting, buyback, purchasing, selling, and returning of textbooks was completed according to company schedules, text reconciliation, timelines, and guidelines through use of Textaid and Textnet;Maintained positive, ongoing relationships with campus contacts and developed new contacts through continued campus outreach with colleagues;Assisted store manager in developing financial goals and monitoring the results of sales, gross margin, payroll, operations, expenses, net income, and inventory.

Color manipulation, digital restoration, and appearance enhancement;Designed file updates and organized procedures for corrections;Page layout and design, data archiving, and color proofing.