At Sutherland, our brand promise is to provide end to end process transformation that delivers improved results businesses can see, and improved experiences customers can feel.Our process experts are here to deconstruct process, rethink it, rebuild it and deliver it back smarter than before. We’ve been delighting our customers, helping them to become more agile through simplified processes and seamless operations across all lines of business, for over 30 years.

2013-2015 Recruitment ComplianceSupervised a team to handle time management, tasks and responsibilities, meet hiring quota, strategic sourcing needs and coordinating with upper management hiring.Was tasked to support the hiring efforts and recruitment process of two huge healthcare programs while supervising two Talent Acquisition Associates and two Psychometricians; coordinated daily communications with operations at the same time manage several people who have critical roles in the process.Responsibilities were given in terms of compliance for audit certification on a monthly basis across healthcare programs like timely checking of requirements, 201 files, PEME and background checks.2011-2013 Recruitment SpecialistHandled final interview of candidates for two huge programs of HGS; relayed interview results to the clients’ Operations Managers. Reviewed the job offer and contracts with final candidates completing the placement process; monitored HGS accounts’ qualifications and job description required for audit review and comply with HIPPA, CAPA and ISO certifications.2009-2011 Psychometrician/Assistant:Administered applicant exams for job positions in: customer service representative, team leader, communication coach, shift manager, HR assistant/specialist/officer/manager, helpdesk analyst, trainer/team leader positions, operations. Administered to applicants written exams dealing with General Intelligence, English Grammar and Comprehension, and Judgment Exams; assisted organize different sourcing activities, such as job fair events held in the provinces and Metro Manila). Provided accurate and timely management of Recruitment reports; scheduled candidates or possible hires for processing; conducted initial interviews by phone, invites and call simulation or mock call.