Spearheading the development of a new business avenue through vending machines (both Robotics and AI-powered) and unmanned stores.Responsible for the following functions:Commercial Services (a.k.a Business Development)Job scope as per my previous designation Operations Support Responsibilities:• Address operational issues within specified schedules and service level agreements.• Conduct root cause analyses of operational disruptions and propose solutions.• Manage escalated concerns and promptly follow up on outstanding matters.• Create preventive measures and document procedures for issue resolution.• Suggest process enhancements to boost operational efficiency and cost-effectiveness.• Assess existing operational procedures and propose improvements.• Monitor system operations and troubleshoot any issues that arise.Operations Compliance Duties:• Perform regular internal reviews or audits to verify adherence to compliance protocols.• Lead internal investigations into compliance matters as necessary.• Ensure dissemination of written policies and procedures concerning compliance activities.Principal Accountabilities:Business Services RevenueMeet targeted service revenue by fostering both organic (existing) and non-organic (new) growth.Increase Store TrafficRetain current customers and attract new ones through the implementation of innovative initiatives.Business Partner Relationship ManagementContinuously engage with business partners for fresh collaborations and industry insights to cultivate long-term mutually beneficial relationships.Operations EfficiencyEvaluate, uphold, and establish operational processes to ensure efficiency.Operations ComplianceEnforce strict adherence to agreed-upon operational standards and processes.Team DevelopmentOffer appropriate coaching and support to colleagues with the aim of fostering a high-performance team.

Aiming to become “closer and more convenient”. Responsible to continue expanding our daily essential services over and beyond commercial products alone. Such value-added services ranging from round-the-clock cash withdrawal, bill payment, top up, over the counter parcel handling to various new wave of payment media. Principal Responsibilities:Business Services RevenueAttain the targeted service income by fostering both organic (existing) and non-organic (new) growth.Increase Store TrafficRetain existing customers and attract new ones through the implementation of innovative initiatives.Business Partner Relationship ManagementContinuously engage with business partners for fresh collaborations and industry insights to cultivate long-term mutually beneficial relationships.Team DevelopmentOffer appropriate coaching and support to colleagues with the aim of cultivating a high-performance team.Project Development:• Pioneered the collaboration of three local banks under one roof to offer cash withdrawal services.• Contributed to the group committee's initiative to introduce the Unified Payment Terminal across Dairy Farm Group businesses in Singapore.• Implemented self-service payment kiosks for bill payment and top-up services.• Partnered with Yamato to deliver a state-of-the-art locker system for self-service parcel collection services.

Principal Responsibilities: • Support the Operations Director in achieving business sales, profit and other financial objectives by ensuring Retail Operations fulfill their designated outputs.• Guarantee the provision of operational excellence and the optimization of operational productivity by ensuring that processes and business systems provide Unity with a stronger competitive edge. This will be accomplished through enhancing productivity, controlling inventory, and managing shrinkage effectively.Project Development:• Initiate the pilot rollout of Electronic Shelf Labels in two stores.

Principal Responsibilities:Sales & ProfitAttain budgeted sales and profit by effectively and efficiently managing the hypermarket, adhering to established Operational Policies and Procedures.Cost ManagementUtilize productivity tools and measurements to manage costs and optimize efficiency.Shrinkage ManagementMaintain shrinkage within company benchmarks.Customer ServiceAchieve targeted Customer Service Standards to meet and exceed customer expectations.Food SafetyEnsure strict compliance with Food Safety Systems and Procedures throughout the store, meeting statutory requirements.Team DevelopmentOffer appropriate coaching and support to the team to foster the development of a high-performance team.

I served as the Project Lead for the Shop N Save renovation initiative, overseeingvarious aspects of the project, including:• Overseeing the transformation of 18 stores, including 8 high-volume locations.• Conducting a comprehensive Range Review.• Implementing Core Range and Planogram adjustments.• Evaluating and refining Floor Plans.• Introducing a new initiative for Fresh produce (FnV).• Monitoring and ensuring the execution of key action plans.The project was successfully completed within a timeframe of 5 months, resulting inseveral notable achievements:• An average increase in sales of 5% across the revamped stores.• Reduction of shrinkage by 0.1%.• Achieving an average payback period of 4-5 years for the investment.

Expanded responsibilities in Business Administration and Compliance encompasses:Overseeing a team of 13 Buying Administration Officers/Executives to facilitate thefollowing functions across various business operations:• Management of master files• Oversight of buying income• Maintenance of promotions• Handling business intelligence (including reports, data, and figures)• Management of systems (Merchandising and Front-end Systems)Additionally, served as a Committee Member for:• SAP Implementation• TIM Operations (Lottery business)• CRM (Customer Relationship Management) Program• BISC (Business Information Security Committee)Involved in Project Development for:• Integration of Shop n Save• MCP Acquisition• Leading the remodeling project for Shop n Save.

Principal Responsibilities:• Deliver timely and precise management reports to aid business and/or department heads in comprehending business performance more effectively.• Uphold a set of Standard Operating Procedures, ensuring adherence to agreed standards, Dairy Farm International’s operational principles, and conducting periodic reviews to ensure data accuracy, security, and integrity.• Identify and implement sustainable processes and new reporting systems to meet present and future Company needs and optimize productivity.• Foster best practices through internal research management, fostering team development processes to enhance system performance, and making improvements to existing programs.Committee Membership:• Participation in TIM Operations (Lottery business)• Engagement in the CRM (Customer Relationship Management) ProgramProject Development:• Introduction of a new stocktaking system for operations• Involvement in the introduction of the TapForMore Loyalty Program to DFSG

Principal Responsibilities:• Develop, communicate, and ensure the implementation of a concise and customer-focused strategic and brand plan.• Lead team members in devising and executing advertising and sales promotional plans, including brand-building activities and merchandising promotional plans. This involves considering major campaigns, seasonal factors, and calendar events to meet sales targets and Key Performance Indicators.• Oversee all public relations efforts concerning both brand-specific and corporate opportunities.• Collaborate with team members to develop and execute new business initiatives and strategies that support and enhance the brand strategy, driving sales, income, and profit.Project Development:• Successfully introduced and launched bill payment services for SingTel Fixed/Mobile bills, Asia Telecom bills, Safra bills, and NHG bills at all 7-Eleven outlets.• Introduced Quick Phone Chargers to selected 7-Eleven outlets.• Played a pivotal role in the development of 7-Eleven Bill Payment Kiosks.

Principal Responsibilities:• Support the Operations Director in attaining business sales, profit, and other financial targets by ensuring that Retail Operations meet their required outputs.• Guarantee the delivery of operational excellence and the maximization of operations productivity by ensuring that processes and business systems provide 7-Eleven with a competitive advantage. This will be accomplished through productivity, inventory, and shrinkage programs.• Ensure that customer service standards are upheld across all operational areas.• Lead the operations support team in achieving company operational and business objectives.• Foster close collaboration with all department heads (Merchandising, Marketing, Warehousing, Finance, HR, Property, and Project) to establish greater synergy.

Principal Responsibilities:• Support the Store Operator in managing daily store operations, including tasks such as merchandising, monitoring stock levels, and assessing store sales performance.