Vincent Mac Email & Phone Number

Irvine

• Update and develop new policies, procedures, and training programs for operations department• Developed a centralized New Hire Training Center that provides standardized training for all new operations employees• Administrator, facilitator, and developer of training content as well as film and edit all video training content• Supervise the field operations district trainers located across the US• Utilized data and feedback to identify pain points and develop training courses… Show more • Update and develop new policies, procedures, and training programs for operations department• Developed a centralized New Hire Training Center that provides standardized training for all new operations employees• Administrator, facilitator, and developer of training content as well as film and edit all video training content• Supervise the field operations district trainers located across the US• Utilized data and feedback to identify pain points and develop training courses to improve in those targeted areas• Facilitated various training classes in-person and remotely based on need and requests• Collaborate with other departments to assist in corporate personnel development Show less

Brea, Ca

• Updated and developed new policies, procedures, and training programs for operations division as well as other departments and divisions• Established training programs, company newsletter, and new department job titles and descriptions• 7 Habits Leadership Training Classes• Supervised multiple projects, not limited to the following:o Video Training, QSC Auditing, Food Safety, Management Training Classes, 12 Week Training Program, Cash Handling• Developed, coached, and… Show more • Updated and developed new policies, procedures, and training programs for operations division as well as other departments and divisions• Established training programs, company newsletter, and new department job titles and descriptions• 7 Habits Leadership Training Classes• Supervised multiple projects, not limited to the following:o Video Training, QSC Auditing, Food Safety, Management Training Classes, 12 Week Training Program, Cash Handling• Developed, coached, and guided all levels of operations management • Hosted training classes for different in-store departments• Performed QSC, Food Safety, and Cash audits on the stores• Hired and trained support teams for out-of-state stores Show less

Southern California (Multiple Locations)

• Implemented and upheld company policy and procedures while managing the performance of various in-store departments • Created staff schedules to decrease labor but maximize productivity• Daily/weekly/monthly forecasting and inventory ordering of all products to be used, produced, and sold• Opened up 3 store locations with active assistance in opening 25 store locations (including out-of-state)• Made staff disciplinary, coaching, and termination decisions to hold employees… Show more • Implemented and upheld company policy and procedures while managing the performance of various in-store departments • Created staff schedules to decrease labor but maximize productivity• Daily/weekly/monthly forecasting and inventory ordering of all products to be used, produced, and sold• Opened up 3 store locations with active assistance in opening 25 store locations (including out-of-state)• Made staff disciplinary, coaching, and termination decisions to hold employees accountable to the company standards of integrity, professionalism, reliability, and competency• Performed P&L analysis and management of financial budgets • Conducted management and associate performance reviews• Developed and implemented creative selling techniques with creative use of local store marketing• Used various avenues to minimize waste and maximize sale• Executed all management related administrative duties• Held regular associate and management meetings• Managed store operations and identified customer trends• Scheduled daily and weekly tasks to meet target goals Show less