Versatile developer with Production, Product, Release Management, and Systems Design experience.Driven to understand how things work. Focused on satisfying, thematically cohesive experiences.Production* Shipped Neverwinter (Free-to-play Dungeons & Dragons MMORPG).* Supported development for 26 major content updates on Neverwinter over ten years.* Produced strike team for Neverwinter Xbox China release.* Championed live issue response via weekly live game status & issue syncs.* Led localization process and coordinated major workflow improvements for internal & external partners.* Wrote release notes with a proper balance of detail, readability, and humor.* Mentored and trained a new producer and new build manager, resulting in a smooth transition when I moved to product management.Release Management* Acted as a one-stop shop for builds, console packages, and release scheduling, freeing up team members to worry about other things.* Saved programmer hours by learning to diagnose and resolve a variety of builder issues.* Saved team hours by identifying and escalating recurring builder issues for fixes.Product Management* Scheduled in-game events and sales to maximize player enjoyment and retention while sustainably boosting income.* Refined event and sale strategies based on analytics and player feedback.* Designed and implemented lockboxes, battle passes, and real-money shop offerings for four major content updates.* Wrote developer blogs for above features, prioritizing answers to "Why would I want to buy this?" for most players, before delving into the details for content creators and other deeply-invested players.* Successfully trained external team on transaction, sale, and event implementation; received compliments on quality of training materials.Systems Design* (Crossover with Product Management) Design and implementation of lockboxes, battle passes, and real-money shop offerings.* Used "flavor first" methodology to make rewards feel cohesive and unique without sacrificing quality or gameplay efficacy.* Standardized a subset of in-game player abilities, fixing dozens of bugs and balance issues.