Product development through launch and post launch modifications for productivity and customer requirements.Accomplished this via phone, internet (diagnostic logging) and on-site communication with Xerox Service, Marketing, Sales, and Engineering. During the on-site visits, set product expectations with all, including customers.Provided onsite production training for both customer and Xerox members.Global support requires a "round the clock" availability to all including client job submission in other parts of the world.Knowledge of client application, submission, print, in-line third party applications, job integrity, bindery, and delivery is a must when working with all third party vendors involved in delivering and "end to end" solution.Request additional information if interested.Vinny