- Coordinated vendors on the implementation and management of corporate systems - Streamlined internal IT infrastructure to maximize efficiency - Led team that analyzed security posture and recommended changes to harden corporate posture - Managed and monitored corporate network infrastructure - Managed migration from legacy on-site ERP system to cloud-based ERP (Epicor Prophet 21) which increased flexibility and sped up internal workflow processes. - Maintained ERP system including upgrading and patch management

Implemented ITMS system which streamlined the department’s ability to respond to and address system, network, and user issues Provided 24/7 support for corporate IT infrastructure support - Analyzed and implemented upgrade of corporate IT infrastructure from legacy systems to SAAS and cloud-based options - Managed IT support team which led to increased user satisfaction - Led the implementation team in migrating to a complete corporate infrastructure upgrade which included migration to Meraki equipment which allowed enhanced management and support for remote locations. - Managed development team which created and implemented BI and reporting tools for management and the executive teams. - Implemented enhanced security applications and procedures to better secure internal resources and data from malicious activity including malware detection systems, email filtering, and network monitoring. - Created a departmental budget that reduced expenditures by 40% year over year by reducing reliance on vendors. - Coordinated efforts of internal IT resources and outside vendors to implement and drive projects designed to modernize the corporate infrastructure and reduce IT costs.

• Lead implementation team in implementing complete corporate infrastructure upgrade which included migration to Meraki equipment which allowed enhanced management and support for remote locations• Integrated VoIP communication systems into existing infrastructure which lead to an increase in productivity and a 55% reduction in costs• Upgraded data center to Virtual machines utilizing VMWare, reducing costs and increasing functionality and resource availability• Managed Corporate network consisting of Cisco Systems routers, ASA Firewall and Extreme Networks switches which provide access for remote devices to the corporate network, • Lead integration team that implemented cloud based email and data management resources by migrating to Office 365• Implemented enhanced security applications and procedures in order to better secure internal resources and data from malicious activity including malware detection systems, email filtering and network monitoring• Created departmental budget which reduced expenditures by 30% year over year by reducing reliance on vendors• Coordinated efforts of internal IT resources and outside vendors to implement and drive projects designed to modernize the corporate infrastructure and reduce IT costs• Implemented cloud based ticketing and inventory control for IT resources in order to better manage departmental responses to trouble tickets and IT related projects• Migrated legacy systems and procedures to automated processes which increased productivity across multiple departments• Designed infrastructure plan with the focus on reducing downtime and provide redundancy and availability to corporate users

• Performed review of corporate resources and recommended options to provide fault tolerance (business continuity) in case of possible failure• Managed off site cloud resources including web, database, DNS and VoIP services • Created budget for Network and Systems branch of IT department which lead to cost savings of over 5% year over year• Lead team which implemented total data backup for all corporate infrastructure incorporating physical, virtual and cloud servers along with in house and remote user data• Converted existing network infrastructure to Cisco firewall and WAP devices• Implemented Virtual servers utilizing VMWare version 5 into Corp network• Managed virtual servers utilizing VMWare server with Windows and Linux based host machines• Created comprehensive backup strategy which incorporated physical and virtual servers utilizing on site and cloud backup resources• Lead team that converted phone system from legacy system to VoIP including configuration of network backbone resources utilizing Polycom, Extreme and SonicWall equipment• Implemented corporate inventory control system to track and manage in house and remote IT resources• Planned and lead implementation team for outer office network infrastructure• Managed internal infrastructure team and outside vendors in day to day and project assignments• Installed and configured disk storage (NAS) devices which increased storage capacity and decreased retrieval times• Monitored corporate security and addressed potential issues by maintaining access rule base on corporate firewall • Maintained Active Directory and related services including DHCP and DNS servers• Implemented and maintained corporate infrastructure including configuration of VLANs LAN/WAN services utilizing Extreme Networks Summit switches and SonicWall Firewalls• Evaluated and implemented help desk solution for Systems and networking branch of IT department which increased response time and user satisfaction

• Managed global IT department resources including network, system, and human resources• Recommended and implemented enterprise-wide system and network security policies • Migrated users from CosmoCom Corporate environment to Syntellect network which included upgrading to Exchange 2010 and implementing OCS 2010 integration• Worked with Active Directory and Group Policy Objects (GPO) to maintain network systems• Led implementation team in upgrading corporate Firewall from single legacy application to Fault-tolerant, load-balanced array• Recommended and installed network monitoring systems utilizing IPMonitor, which provide 24/7 monitoring and alerting of corporate IT resources • Implemented email migration from Exchange 2003 to Exchange 2007 cluster which provided greater functionality for users while providing increased availability• Maintained corporate web servers utilizing multiple web server technologies, including IIS, Apache, and Tomcat servers• Designed and implemented SSL security policy for corporate websites which provided secure connections for internal and customer use

• Composed yearly IT budget which reduced expenditures 3-5% year over year for three years • Integrated Windows Active directory into existing Novell Netware infrastructure• Implemented Security procedures including installation and configuration of Firewall technologies• Managed migration of core tax preparation software, including upgrade of database infrastructure• Recommended and implemented document imaging/archiving system