General Manager
Abana Safaris Ltd
Nairobi, Kenya
RESPONSIBILITIES• Setting objectives for the business.• Enhancing the relationship with the Global Service Agents.• Developing and implementing the sales and marketing plan.• Developing the guidelines of operations with clear direction.• Motivating, managing and training key team members• Actively involved in strategic alliances by building and maintaining relationships with key clientele.• Good relationships with key stakeholders and able to communicate at a senior level.• Overseeing the smooth, efficient running of the business.• Optimize tour handling and other administrative procedures • Use financial management skills, such as overseeing budget and monitoring and financial records• Use operations management skills, such as establishing work plans and objectives • Ensure all necessary steps are being taken from the inquiry, booking, execution to evaluation of the tour• Handle feedback and complaint in a professional manner• Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers;• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;• Assist in new product development• Work in complete cooperation with the rest of the office team (reservations, account• and general manager)• Manage human resources, such as hiring and training staff• Promoting and marketing the business