Vincent Olaf Email & Phone Number

Harrisburg, Pennsylvania Area

Responding to motor vehicle related customer inquiries by utilizing information available through customer records and knowledge management systems.• Responding to customer inquiries by using professional, effective verbal communication skills; including the ability to convey complex information in clear and concise terms to ensure customer understanding.• Identifying customer needs by using information provided, system data, clarifying questions, and problem solving to ensure the customer is provided complete and accurate information.• Adhering to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.• Submitting research requests in a concise yet accurate manner, requiring effective and accurate written communication skills.• Maintaining a thorough knowledge of the company and client programs, policies, and technology

Lancaster, Pennsylvania Area

Human Resources•Placed job advertisements, initiated contact with candidates and scheduled test sessions and interview•Prepared Offer Letters and processed onboarding of new employees; including eVerify•Maintained personnel files of current and former employees•Created 40 page Employee HandbookAccounting and Finance•Tracked cash flow from multiple accounts on a daily basis•Tabulated monthly bonus compensation and verified accuracy of payment totals•Processed semi-monthly payroll•Reviewed new client order forms for accuracy•Forecasted client payments to maintain projected budgetOffice Management•Reduced monthly office expenditures by 60%•Planned travel arrangements for CEO and other senior staff; including airfare, auto rental, hotel and train reservations•Ordered office supplies; including toner, paper goods, pens and perishable items.•Communicated with vendors to request quotes for new office equipment and products; including computers, software, credit card processing, cleaning service and payroll processor

Irving, Tx

•Verified new video game releases were on display and priced according to planogram•Updated displays on a weekly basis to promote newest releases•Worked with multiple Department Managers and staff•Program coverage included video games, computer games, digital cameras, laptop and desktop computers, gift cards and vacuum cleaners

Harrisburg, Pa

•Reconciled Daily Business Folder for Design Center•Contacted Clients for payment of goods•Tracked and submitted vendor billing for A/P to Regional office•Worked with outside vendors for quotes and to place orders

Lemoyne, Pa

Service Technician Dispatcher•Coordinated service calls for seventeen technicians covering thirteen counties•Contacted all fountain accounts to verify service request, offered repair assistance and provided technician ETA•Conducted training sessions at the Harrisburg service hub•Team Leader for safety enhancement initiativeRefurbishment Specialist•Updated graphics for onsite vending equipment•Performed vending and cooler repair to alleviate backlog of service callsRetail Merchandiser•Provided superior customer service to key account customers•Built displays to increase sales•Assisted Account Manager with attaining incremental shelf and display space