• Promotes, grows sales, retaining clients for the entire Association’s product portfolio that includes Membership, Road Services, Driving School, Valuation, Training, Touring & Licensing and AA Insurance Brokerage.• Markets all AA products and services while maintaining quality service by enforcing quality and handling customer service problems.• Ensures performance goals and targets are met and implement and execute all sales and marketing strategies at the branch level.• Implements all brand awareness campaigns, promotional activities/events, and representing the Association in key partner events, business & GOK forums and activities.• Prepares weekly and monthly Sales & pre-plan reports.• Manages employees at branch level and safeguards the Association's Assets e.g., Vehicles, Furniture, and ensuring all branch collections are receipted/banked intact.• Maintains and upholding the entire Branch’s Systems and Controls as per the Association's policies, rules, procedures, and norms, recommending their improvements on a timely basis.• Recommends system improvements as well as contributes to team effort by accomplishing related results as required.• Manages all clients and other third-party stakeholders as per the Association procedures, norms, policies, and rules.• Builds the brand and corporate image between the AA and the public e.g., Police, Examiners, Suppliers, County Government.• Maintains high discipline levels with a clear understanding of the Association's Mission Statement and Vision to achieve set objectives.• Manages annual staff appraisals and leave schedule in liaison with the HR Department.• Inducts new staff members within the branch.• Gathers relevant information, clients' feedback, market intelligence, and relaying the same to Department Heads for improvement of the various services offered.

• Achieved monthly sales and collections targets for all locations in the sector. • Oversaw, supported, and developed managers in the sector to run a high-performance team. • Supported Unit Managers in the sector in all unit functions, logistics, and performance issues to attain targets set and create an efficient work environment for the sector. • Delivered first-rate customer service and ensured UMs in the sector followed the customer complaints procedure. • Built excellent relationships with customer-partners and opinion leaders in the sector. • Provided accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities in the sector. • Promoted the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention. • Ensured all units promote responsible lending by observing affordability SOPs, customer follow up and SMART customer care standards. • Ensured products and services remain relevant by swift and accurate reporting of customer market intelligence.

• Oversaw customer applications, approvals, disbursement of loans, and their collection.• Oversaw the management, operation, and performance of 4G Capital Units• Provided direct customer support and as brand ambassadors are the public face of 4G Capital• Achieved monthly sales and collections targets while managing expenses.• Managed Unit Staff Directly - oversee, support, and develop unit staff to run a high-performance 6-person team.• Built and maintained an excellent work environment for the team to develop individual potential and achieve demanding targets. • Led and managed all unit functions, logistics, and performance issues.• Delivered first-rate customer service• Built excellent relationships with customer-partners and opinion leaders in the catchment area.• Provided accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities