Project Manager with experience in the entire implementation, and follow-up support, structure for custom created CRM software for investment banking firms; both on-premise and Cloud based. Construct customized strategies that solidified strong relationships with clients while communicating implementations that fit their ideas to a high-performing team. Frequently met with users, collecting stakeholder feedback and prioritizing projects within short-and long-term company goals. Recognized for expertise in raising assets and communicating with clients and participants - creating processes that were easy and efficient for people to follow. Currently lead the complete implementation on: Cantor Fitzgerald, William Blair, Chardan Capital Markets, Renaissance Macro Research, and Telsey Advisement Group in multi-million-dollar deals by creating SOW’s, project plans, road maps, and communicating all updates in a clear and concise manner from the developers to the firm. Articulating a hands-on strategy plan on what is most important for the business back to the development team, structuring upcoming timelines and implementation plans for future product releases, creating documents to support these releases as well as the product. Site visits are done very frequently meeting with senior members to prioritize what the business requires the most, meeting with high-end users for quality assurance and feedback, and for one-on-one comprehensive training sessions.Collaborate with business, engineering, production, and product management teams to set product development priorities and design and deliver solutions for production.Creating documentation for clients (roadmaps, budget plans, rollout plans) for individual employees (training documents, release notes), and for developers (issue trackers, tickets, UAT testing)

The TD Bank Teller processes customer transactions face-to-face for a variety of routine to more complex financial transactions including but not limited to check cashing, withdrawals, and deposits. This job is responsible to balance cash drawers and assists customers with basic product information. Tellers have responsibility to assist in exceeding service goals by minimizing customer wait times and accurately and efficiently processing customer transactions while providing legendary customer service in addition to recognizing referral opportunities. ➢ Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of other team members if needed. ➢ Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary. ➢ Adheres to safe deposit box procedures/ operations and guidelines. ➢ Establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria. ➢ Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services. ➢ Assist in the preparation and development of the Stores Sales Plan. Recognizing referral opportunities and initiating. ➢ Monitoring in store inventory through custom made Excel spreadsheets.

Sales associate in charge of proper livestock husbandry and sales as well as assisting and answering any questions customers had. Promoted to inventory control duties, and then again to train new employees at different store locations throughout Staten Island.

Supervised and taught classes of children throughout the regular school year with alternating classes and lessons. Responsible for creating and executing weekly made lesson plans including both physical and educational activities. Promoted to Parent Advisor in my final year.