Sr. Director, Client Services Delivery
Dallas, Texas
Worksoft is a global software testing company that provides an automation platform for test automation, business process discovery, and documentation supporting enterprise, web, and mobile applications:• Delivered $10M in annual revenue for Worksoft Certify test automation services globally• Managed 15 simultaneous projects for Fortune 500 clients including Bank of Montreal, Deutsche Bank, Honda, Lufthansa, NBCU, Porsche, Proctor and Gamble, Roche, Siemens, and 3M• Supervised onshore team of 10 Professional Services Engineers, Leads, and Project Managers• Managed offshore team of 25-30 Development Leads, Engineers, and Trainers• Directed global System Integration partner resources from Accenture, Cognizant, IBM, and WiPro• Stakeholder for implementation, UX overhaul, and system upgrade for in-house NetSuite/OpenAir ERP• Developed standardized Professional Services Enablement program whose components included Product Training, Mentoring, Best Practices Reviews, Test Automation Development Delivery, and Run/Maintain Services