Vincent Petit Email & Phone Number

With a profound appreciation for the pivotal role of personal interaction in professional endeavors, my career trajectory has consistently gravitated towards customer relationship management roles. This inherent interest in elevating customer experiences has propelled me through diverse professional roles, fostering substantial expertise in both B2C and B2B models.My career journey has been characterized by a relentless pursuit of adaptability, enabling me to excel seamlessly across various sectors, including Retail, Tourism, and Technology Research. This adaptability, coupled with a commitment to excellence, has empowered me to navigate the intricacies of each industry, consistently delivering impactful results.

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  Customer Success Manager

  Forrester

  Apr 2022 - Present - Paris, Île-De-France, France

  > Created €230,000 worth of expansion opportunities with Account Managers.> Manages 15+ Enterprise and Mid-Size B2B & B2C accounts; Ensures renewal of €2.6mil+ in annual contract value.> Immediately embeds in client organizations by effective questioning and listening. Excellent business acumen, and comfort presenting to C-Suite leaders. Strong industry knowledge of B2B Marketing,CX, IT and Security.> Analyzes client initiatives, probes to co-create measurable outcomes… Show more > Created €230,000 worth of expansion opportunities with Account Managers.> Manages 15+ Enterprise and Mid-Size B2B & B2C accounts; Ensures renewal of €2.6mil+ in annual contract value.> Immediately embeds in client organizations by effective questioning and listening. Excellent business acumen, and comfort presenting to C-Suite leaders. Strong industry knowledge of B2B Marketing,CX, IT and Security.> Analyzes client initiatives, probes to co-create measurable outcomes of success. Ensures efficient completion of all essential activities (Kickoffs, Onboardings, Check-ins, Event Prep/Debrief, Executive Business Reviews), to realise outcomes and maximize value.> Advocates for clients and aligns colleagues across Forrester’s complex internal ecosystem on their behalf: Research, Sales, Consulting, CS, Product, Marketing & Events team - to ensure seamless client experience.> Proactively strategizes with Account Managers to ensure clients receive maximum value. Grows accounts by identifying and sharing cross-sell and upsell opportunities.> Member of the D&I in EMEA Show less