Vincent Roaring Email & Phone Number

Mosman, Nsw, Au

Sydney, New South Wales, Australia

Philippines

Managed teams of leaders, analysts, specialists, and engage management, vendors or related functional areas with fraud and claims investigations. Expanded and recommended opportunities for implementing procedures, controls and trend data to ensure proactive identification, prevention execution, detection, government or internal reporting of fraud and claims activity.Made decisions and resolved issues regarding fraud and claims to meet business objectives.Interpreted data and developed reports on emerging risk in the fraud environment to implement functional area policies which maximize efficiency and enhance customer service.Collaborated and consulted with customers, vendors and other functional areas to resolve escalated issues.Interacted directly with fraud and claims to develop and implement functional area policies or procedures to support business goals. Managed allocation of people and financial resources for fraud and claims operations.Hired, mentored and developed talent.

Philippines

Supervised a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims.Identified opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service. Made supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management.Leveraged interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulationsCollaborated and consulted with customers, vendors, and other functional areas to resolve escalated issues.Interacted directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experienceManaged allocation of people and financial resources for Fraud and Claims Operations.Mentored and guided talent development of direct reports and assisted in hiring talent.

Philippines

Supported performance and overall effectiveness of team as well as cross- group operational tasks.Proactively provided feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations.Performed and guided others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products.Independently prioritized work and provide day-to-day work leadership and mentorship for fraud and claims teams.Contributed in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross- functional teams.Provided guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims.

Philippines

Supported and captured all pertinent information from customers about their claims.Conducted research and provide updates on status of new and existing claims.Identified opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim.Performed routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment.Received direction from team lead and escalate questions and issues to more experienced roles.Interacted with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.

Philippines

Interfaced with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions involving TV, phone and internet

Philippines

Provided help to customers with their banking needs over the phone. Common job duties included taking incoming phone calls, answered customer inquiries, managed accounts, promoted financial products, evaluated customer eligibility for loans, and explained bank policies. Day to day demonstration of knowledge of banking products, telephone etiquette, problem solving, effective communication, being able to work under pressure, and teamwork.

Philippines

Responded to customer mortgage inquiries via phone, email, and chat. Provided product recommendations and information to customers. Took payments and maintained accurate customer records and order informationCollaborated with other departments to ensure customer satisfaction Assist with training new customer service associatesMonitored customer feedback and identify areas for improvement Participated in team meetings and contribute to departmental goals. Stayed up-to-date on product knowledge and industry trends.