Certified Epson printer technician with experience troubleshooting and servicing large format photo, architectural, label, and direct to garment printers. Authorized and badged for BWI, DCA, and IAD to provide technical support for United Airlines with a focus on ticketing kiosks.Experienced with installing, maintaining and servicing Toshiba Point of Sale systems.Further developing knowledge to troubleshoot complex electrical and mechanical systems with the use of official service manuals, field repair guides, and schematics.

Used extensive knowledge of pinball machine operation, troubleshooting and reading schematics, to diagnose and repair issues leading up to and during the Pinbaltimore pinball festival. Complex issues were solved and machines were repaired using a library of spare parts and machine documentation. Able to work efficiently in a high pressure environment and fix machines on extremely short deadlines during tournament play.

Upgraded hundreds of workstations throughout the Pathology department by imaging and preparing them for deployment with an Enterprise Clinical Image.Provided immediate support and saved company time by remotely changing configurations and offering assistance to users through Active Directory and Microsoft Endpoint Configuration Manager.Troubleshot network file access issues and resolved them by mapping network shares.Ensured minimal disruption to work and research by offering fast and friendly technical support to users through the ServiceNow ticketing system.Demonstrated expertise in adhering to HIPAA policies and other clinical IT environment requirements.Proficient in supporting a wide range of clinical settings, including patient rooms, exam rooms, doctor's offices, pharmacies, sterile operating rooms, and pathology laboratories.

Successfully maintained a fleet of approximately 3000 Zebra thermal printers in a clinical setting.Utilized VPSX to remotely manage printer queues, swiftly resolving issues and restoring workflow across the organization, resulting in maximum uptime.Spearheaded the development of innovative procedures that significantly boosted efficiency and alleviated workload, leading to the reclamation of numerous hours for other essential tasks.Executed physical repairs on printers by utilizing spare parts salvaged from decommissioned units, resulting in substantial cost savings on new hardware and prolonging the lifespan of the existing printer fleet.

Maintained and serviced a diverse range of over 300 arcade cabinets, pinball machines, coin pushers, and crane machines, utilizing extensive troubleshooting expertise to ensure a consistent uptime of at least 95% across all amusements.Demonstrated refined troubleshooting abilities in resolving intricate problems with commercial and proprietary PC-based arcade amusements and associated peripheral input devices.Effectively addressed complex mechanical issues with bowling lanes and Brunswick pinsetters, employing engineering drawings, electrical schematics, and service manuals to minimize lane downtime and maximize potential profit.Facilitated the training of new technicians by sharing specialized knowledge and experience in arcade amusements, resulting in a more efficient and effective team and evenly distributed workload.

Demonstrated exceptional customer service by promptly responding to guest inquiries and providing extensive knowledge of the surrounding area, ensuring a memorable and secure experience, resulting in increased guest satisfaction and positive recommendations.Cultivated strong interpersonal skills through interactions with guests from diverse countries and cultures, effectively overcoming language barriers to provide exceptional service to all individuals.Organized and executed weekly social events, including dinner nights, city tours, bar crawls, and other engaging activities, fostering a vibrant and enjoyable atmosphere for visiting travelers.Efficiently managed booking requests using specialized software, maximizing occupancy rates and revenue generation by consistently keeping beds filled.Established and maintained a prominent online presence for the HI Baltimore Hostel through strategic utilization of social media platforms, effectively raising awareness of accommodations, promoting events, and sharing valuable travel information with guests and visitors.

Resolved a wide range of Tier 1 and Tier 2 technical issues related to entertainment software and hardware by effectively utilizing the Zendesk help desk interface, resulting in the closure of thousands of tickets.Selected as a member of the community support team to actively engage with end users across various clients' forums and Twitter, promptly providing support and resolving user issues.Demonstrated accountability for customer satisfaction by consistently meeting and surpassing daily performance goals.