Vincent Short

Vincent Short Email and Phone Number

Business Anyalics @ Syneos
rillaar, flemish brabant province, belgium
Vincent Short's Location
North Brunswick, New Jersey, United States, United States
Vincent Short's Contact Details
About Vincent Short

· Innovative, highly accomplished IT Customer Service Manager with 18 years experience delivering remote hardware and software support for external clients. IT support strategist, known for optimizing 24/7 operations with creative customer and sales service solutions. Excellent experience developing, implementing, and improving technical support processes and procedures. Superior communicator and facilitator who excels at building, training, leading, and motivating high performance teams. Specialties: Operating Systems: Unix (Solaris, HP-UX, SCO), Linux, Windows NT/XP/2000, MS-DOS, MAC OS X, UnixWareProtocols: TCP/IP, NETBEUI, IPX/SPX, SNMP, HTTP, FTP, Telnet, and SMTPSoftware Products: MS Word, Excel, Power Point, Access, MS Project, VisioLanguages: Basic, Perl, Unix Shell scripting, Windows scriptingHardware & Networking: Enterprise Unix/Linux Servers, RAID Subsystems, VPN, LAN, WANSecurity: Firewall, VPN, Office Tools: Cisco, SymantecIssue Tracking System: SCRUM,ON TIME, PVCS version control, Visual SourceSafe, Bugzilla, Track it

Vincent Short's Current Company Details
Syneos

Syneos

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Business Anyalics
rillaar, flemish brabant province, belgium
Website:
syneos.be
Employees:
8
Vincent Short Work Experience Details
  • Syneos
    Business Analyst
    Syneos Mar 2020 - Present
    Somerset, New Jersey, United States
    Working with Pharma Companies on reporting from Sales Force Cloud and Veeva
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  • Syneos Health (Previously Inc Research/Inventiv Health)
    Telesolutions Manager
    Syneos Health (Previously Inc Research/Inventiv Health) Aug 2015 - Mar 2023
    Somerset, New Jersey
    Responsible for timely administration and support for Telephony/SalesFroce related system. Manages effective implementation of system configuration for new client projects and client change requests. Responsible for configuration of Telephony/SalesForce related operational department dashboards and reports. Leads efficient, successful implementation, administration and maintenance of agent team profiles and training, testing and production work spaces.
  • Synergem
    Technical Operations Manager
    Synergem Jun 2011 - Aug 2015
    Edison, Nj
    • Maintain/upgrade all computer network, phone, A/V equipment to meet company needs..• Upgrade phone system• Responsible for the move of the company to new office, negotiate and contract installation of new phone system, network structure.• Provide support for a PC/MAC environment.• Create the implementation project plan in MS project and manage against plan.• Manage multiple projects ensuring all milestones are tracked effectively• Closely managing technical and business risks throughout the project• Recognizing system deficiencies and implementing effective solutions• Providing technical direction and leadership to development teams
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  • Micros/Redsky It
    Director Customer Care
    Micros/Redsky It Apr 2003 - Mar 2008
    Develop operating standards as they relate to the interdependencies of four primary departments: Customer Support Center, E-Commerce, Hardware Services, and Training Services. Managing details and setting priorities as relating to major accounts
  • Micros Systems, Inc
    Director Of Customer Service
    Micros Systems, Inc 2003 - 2008
    • Directed 24/7 computer hardware and software support department and remotely supported hardware and software installations.• Managed, trained, and coached team of department managers whose combined staffs exceeded 60 permanent and temporary employees.veloped operating standards relating to interdependencies of four primary departments: Customer Service Support Call Center, Software Services, Hardware Services, and Training Services.• Maintained accounts and set priorities; directed proactive support for sales staff, especially regarding programs to increase sales opportunities.• Provided support for order processing and issue resolution.• Oversaw issue troubleshooting in a Tier 3 hands-on technical capacity.• Analyzed call center workload and adjusted schedules to maximize department performance
  • Red Sky It
    Director Customer Service
    Red Sky It 2003 - 2005
    · Document and maintain services descriptions and service level agreements for inclusion in yearly contracts that result in more then $20M annual revenue.· Manage and coach a qualified team of department managers whose combined teams exceed 60 permanent and temporary employees.· More than 14 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.· Lowered ASA and response time while increasing customer satisfaction by gathering and analyzing data and setting standards.· Conducted weekly scheduled account performance reviews to address challenges, software enhancements and service remedies.· Reinforced measures aimed at increasing sales opportunities
  • Ramesys
    Director Product Management
    Ramesys Nov 2001 - Dec 2003
    Managed project planning and execution of tasks required to deliver a high performance and stable software solution on multiple operating systems and database platforms through a detailed test plan, execution and control.· Gather and document business requirements, translate customer requirements into specific technical requirements, and facilitate communication between internal groups to coordinate the transfer of technical specifications.· Develop project plans, track deliverables, and coordinate all phases of the software development life cycle.· Proactively identified opportunities for process and application changes that resulted in increased efficiency and reduction in costs for client customer service operations.· Coordinated and assisted in the development of interfaces with other vendors.
  • Mcorp
    Product Manager
    Mcorp 1996 - 2000
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  • Marlboro Computer Corporation
    Trainer
    Marlboro Computer Corporation 1993 - 1994

Vincent Short Skills

Databases Troubleshooting Unix Visio Operating Systems Enterprise Software Sales Saas Project Management Technical Support Linux Hardware Cisco Vpn Management Cisco Technologies Call Centers Servers Training Computer Hardware Networking E Commerce Leadership Program Management Customer Satisfaction Vendor Management It Management

Frequently Asked Questions about Vincent Short

What company does Vincent Short work for?

Vincent Short works for Syneos

What is Vincent Short's role at the current company?

Vincent Short's current role is Business Anyalics.

What is Vincent Short's email address?

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What is Vincent Short's direct phone number?

Vincent Short's direct phone number is +173229*****

What skills is Vincent Short known for?

Vincent Short has skills like Databases, Troubleshooting, Unix, Visio, Operating Systems, Enterprise Software, Sales, Saas, Project Management, Technical Support, Linux, Hardware.

Who are Vincent Short's colleagues?

Vincent Short's colleagues are Sudha Madhuri Nagaraju Gari, Anisur Ahmed.

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